Fares, rail policy and DfT news

Rail Ombudsman launch a ‘wake-up call’ to train companies over complaint services

Rail Ombudsman launch a ‘wake-up call’ to train companies over complaint services

26 November 2018The first-ever Rail Ombudsman has been launched today, giving rail passengers a free, independent service which will help them claim refunds and compensation by appealing unresolved complaints. The official body will have the power to investigate...

Rail parliamentary roundup: Grayling denies ‘tin ear’ jibes on northern investment, investigation launched into SWR’s ‘Mayhem Monday’

Rail parliamentary roundup: Grayling denies ‘tin ear’ jibes on northern investment, investigation launched into SWR’s ‘Mayhem Monday’

23 November 2018‘Not a question of having a tin ear’ The transport secretary has hit back against claims that the government has underinvested in transport in the north following new analysis from the IPPR this week. Speaking in the House of Commons...

Transport for the North launches the first phase of smart ticketing across Yorkshire

Transport for the North launches the first phase of smart ticketing across Yorkshire

23 November 2018Transport for the North (TfN) is set to launch the first phase of its Smart on Rail project, rolling out the smartcard scheme across Yorkshire lines. The initial phase of the project, a result of a partnership between Northern, TransPennine Expre...

ORR launches review into Delay Repay claims companies

ORR launches review into Delay Repay claims companies

20 November 2018The ORR has today launched a review in the role of Delay Repay claims companies in assisting customers with compensation claims when their rail journey’s have been delayed, and TOC’s in helping them deal with claims more efficiently. ...

Rail passenger boom down to economic and housing restructuring of last 20 years

Rail passenger boom down to economic and housing restructuring of last 20 years

20 November 2018New research has found that major changes to the UK’s economic structure and housing locations have driven the growth in rail passenger number since 1995. The report, ‘Wider Factors affecting the long-term growth in Rail Travel,&rsquo...

A transport network ‘on its knees’ is slowly catching up in the north, says Grayling

A transport network ‘on its knees’ is slowly catching up in the north, says Grayling

16 November 2018Chris Grayling has said that rail in the north is playing catch-up from “decades of economic neglect” and that whilst improvements in May did not work the way it should have, he will deliver “the transport system the north deserv...

‘Broken’ rail complaints system failing to deal with passengers effectively or even with ‘basic courtesy’

‘Broken’ rail complaints system failing to deal with passengers effectively or even with ‘basic courtesy’

14 November 2018The rail complaints system is “broken” and train companies are failing to deal with passenger complaints effectively or even with “basic courtesy,” new analysis has revealed. An investigation by Which? found that less than...

Andrew Jones returns as rail minister following Jo Johnson’s resignation

Andrew Jones returns as rail minister following Jo Johnson’s resignation

13 November 2018Andrew Jones, MP for Harrogate and Knaresborough, has been appointed as transport minister with responsibility for rail following the resignation of transport minister Jo Johnson last week. Jones has previously held the role of transport minister...

Looking ahead to the Williams Review

Looking ahead to the Williams Review

13 November 2018Darren Shirley, chief executive of the Campaign for Better Transport, takes a look at the government’s root and branch review of the rail sector. The secretary of state announced in September his intention to launch a review of the railways...

Transport minister Jo Johnson resigns over Brexit

Transport minister Jo Johnson resigns over Brexit

09 November 2018  Image credit -  Stefan Rousseau/PA Archive/PA Images 

Crystal balls for Brexit

Crystal balls for Brexit

06 November 2018Neil Robertson, chief executive of NSAR, starts a frank conversation about Brexit. Have you noticed how it is almost impossible to have a sensible debate on the impacts of Brexit? The rules seem to be: take a firm, preferably dogmatic, position;...

Northern Rail and German owner in crisis talks with government over risk of £282m bailout

Northern Rail and German owner in crisis talks with government over risk of £282m bailout

05 November 2018Northern Rail are locked in crisis talks with the government along with its owner, Germany’s nationalised train operator Deutsche Bahn, as massive levels of disruption cripple the rail franchise’s finances. The Telegraph revealed that...

Virgin Trains abandons Friday afternoon peak restrictions to reduce mass overcrowding

Virgin Trains abandons Friday afternoon peak restrictions to reduce mass overcrowding

01 November 2018Virgin Trains has scrapped Friday afternoon peak-hour restrictions after the company found it reduced congestion on key services during a 13-week trial. It said restrictions on train travel leaving London after 15:00 and before 18:45 will be remo...

Refurbishing rolling stock into bi-modes could unlock disused railway lines

Refurbishing rolling stock into bi-modes could unlock disused railway lines

31 October 2018The DfT has said that innovative refurbishment of old rolling stock into modern bi-mode trains could offer the opportunity to reopen disused railway lines. In the department’s ‘Rolling Stock Perspective Fourth Edition,’ the gove...

ORR approves Network Rail’s £35bn CP6 spending plans

ORR approves Network Rail’s £35bn CP6 spending plans

31 October 2018The ORR has today set outs its final determination on Network Rail’s £35bn plans for CP6, the five-year period from 1 April next year. The rail regulator has approved £7.7bn of spending for the maintenance of existing railways...

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HS2 signs R&D agreement with leading UK rail researchers

14/08/2020HS2 signs R&D agreement with leading UK rail researchers

Today (14 Aug) HS2 Ltd have revealed that as part of its innovation programme they have signed a revolutionary agreement with leading railway res... more >
Network Rail promises direct action following Stonehaven derailment

13/08/2020Network Rail promises direct action following Stonehaven derailment

Chief Executive of Network Rail, Andrew Haines, has pledged to get to the bottom of the cause and put immediate additional safety measures in pla... more >
Coulsdon South station made more accessible for passengers

13/08/2020Coulsdon South station made more accessible for passengers

Construction of a new footbridge and lifts at Coulsdon South station has been completed by Network Rail, alongside the installation of platform e... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

29/06/2020On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

Following an independent audit, Sulzer’s Nottingham Service Centre has been accepted as part of the rail industry supplier approval scheme (RISAS). The accreditation reinforces the high-quality standards that are maintained by Sulzer’s network of independent repair facilities across the UK and further afield in its global network. ... more >
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The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

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interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >