Fares, rail policy and DfT news

27.11.17

Rail passengers still want value for money above all else

Rail passengers want value for money to improve above anything else, according to a recent survey.

Independent watchdog Transport Focus quizzed almost 13,000 people about factors that would improve their journey experience, with value for money coming out top.

Passengers also rated finding a seat and better punctuality as priorities for improvement.

This latest study suggests that passengers’ opinions have changed very little in the past three years, with Passenger Focus’s report back in 2014 showing the same wish list.

Anthony Smith, the organisation’s chief executive, explained that although a price freeze would be welcome, “improving value for money is about more than ticket prices.”

The industry’s ability to deliver on its timetable promises, the length of trains and information during delays are important factors in value for money, as is ensuring that passengers feel that they have bought the best value ticket for their journey, he continued, because “split ticketing erodes trust and reform of the fares structure is still some way off.”

“The desire to get a seat or at least stand in comfort can be hard to deliver even with the welcome new and bigger trains coming into use – passenger numbers continue to grow,” said Smith.

“However, this report throws a highlight on the industry to make sure that crowding is not made worse by poor performance, cancellations or short formed trains: again, the basic things we expect.”

Main Image: Torsten Dettlaff

Have you got a story to tell? Would you like to become an RTM columnist? If so, click here.

Comments

Andrew Gwilt   27/11/2017 at 20:46

Well most passengers now use smart cards to avoid the ques and to get on the train they need to commute to.

Railfan   28/11/2017 at 10:42

Especially for journeys from Marks Tey to Sudbury

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

Government gives ‘hugely important’ £208m Belfast Transport Hub the green light

22/03/2019Government gives ‘hugely important’ £208m Belfast Transport Hub the green light

A new £208m Belfast Transport Hub with major rail and bus connections has been granted planning permission by the Department of Infrastruct... more >
New to-the-minute measures for train punctuality introduced to tackle delays

22/03/2019New to-the-minute measures for train punctuality introduced to tackle delays

New measures of train punctuality are to be released by train operators and Network Rail next month in a bid to improve performance. The Rai... more >
FirstGroup finalises £100m order for Hitachi trains as plans for London-Edinburgh rail link move forward

22/03/2019FirstGroup finalises £100m order for Hitachi trains as plans for London-Edinburgh rail link move forward

FirstGroup has finalised a £100m order for Hitachi AT300 electric trainsets in a partnership between the two companies to create a new Lond... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

The West Midlands 30-year strategy

19/03/2019The West Midlands 30-year strategy

Malcolm Holmes, executive director of West Midlands Rail Executive (WMRE), outlines the West Midlands Rail Investment Strategy 2018-2047. The West Midlands Rail Executive was formed three years ago to give local authorities a direct influence over the award of the region’s main rail franchise. Working with the Department for Transpo... more >
read more blog posts from 'the sleeper' >

comment

26-30 Railcard: taking advantage of opportunities

19/03/201926-30 Railcard: taking advantage of opportunities

After a nine-month national trial, the rail industry launched its seventh National Railcard for 26-30-year-olds on 2 January 2019. Rail Delivery ... more >
Caledonian Sleeper: a railway icon re-imagined

19/03/2019Caledonian Sleeper: a railway icon re-imagined

The world-renowned Caledonian Sleeper, due to begin operations at the end of spring 2019, completed its first Scotland to London journey earlier ... more >
East West Rail: the next steps

19/03/2019East West Rail: the next steps

In January, five route options for the central section of East West Rail were published as part of a public consultation on the next phase of the... more >
Rail's role in transit-orientated developments

19/03/2019Rail's role in transit-orientated developments

Jonathan Bray, director at the Urban Transport Group (UTG), argues that transit-oriented developments are the future – and that rail has a ... more >

rail industry focus

View all News

interviews

Women in rail - is the industry on the right track?

12/03/2019Women in rail - is the industry on the right track?

RTM sits down with Samantha Smith, sole female member of the TransPennine Route Upgrade Alliance Leadership Team, to find out more about encourag... more >