Fares, rail policy and DfT news

25.03.19

ScotRail submits £18m improvement plan in response to government improvement notice

Under-fire train operator ScotRail has unveiled an £18m remedial plan to recruit more staff and bring in additional high-speed trains in response to the government’s improvement demands last month.

Transport Scotland issued ScotRail with a remedial plan notice after the operator failed to meet contractual targets and its performance dropped below an “acceptable level.”                          

Its bid to improve services will see an extra 55 drivers and 30 conductors hired during 2019, and an increased focus on fleet reliability will see three additional high-speed trains (HSTs) being leased.

Eight Hitachi technicians and seven maintenance controllers will work closely with ScotRail and Network Rail to resolve faults and customer information screens at 16 different stations will also be upgraded.

Around £500,000 will be spent every year on the Performance Improvement Fund (PIF), and the plan will see a total of £18m invested by the company in improvements.

The managing director of ScotRail Alliance Alex Hynes said: “Improving the service our customers receive is the priority for everyone at ScotRail, working with Network Rail and key suppliers. I am confident that this plan will deliver significant improvements on Scotland’s Railway.

“We have worked hard to identify specific areas to focus our efforts where they will have the most impact. The funds we have invested in this plan is a demonstration of our commitment to delivering the service our customers expect and deserve.”

Transport secretary Michael Matheson said last month whilst issuing the improvement notice – ScotRail’s second in less than two months – that he “requires action” to ensure ongoing investment in infrastructure, fleets and staff translate into better satisfaction levels and a more attractive service.

ScotRail has a contractual obligation to reach an average customer satisfaction of 88.5% - but after this fell to 79% in the National Rail Passenger Survey, Transport Focus said the operator would need to score a high 90% to achieve the required average.

Alex Hynes has recently held discussions with Aberdeen MSP Mark McDonald in Scottish Parliament after a string of complaints about ScotRail, and the operator was fined £2.2m in October after missing targets.

Earlier this month, ScotRail did confirm that its Class 365 ‘happy trains’ fleet was being withdrawn and replaced with new Hitachi Class 385s, and the operator has also expanded its new electric trains to routes across Glasgow.

Image credit - georgeclerk

Comments

There are no comments. Why not be the first?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

HS2 publish annual equality, diversity and inclusion report

07/08/2020HS2 publish annual equality, diversity and inclusion report

Today (8 Aug) HS2 Ltd have released their annual report which details their equality, diversity and inclusion (EDI) work. The report also il... more >
Network Rail’s Southern Region completes installation of secure radio channels

07/08/2020Network Rail’s Southern Region completes installation of secure radio channels

A new digitally secure radio system has been successfully rolled out across Network Rail’s Southern region. As their Wessex route join... more >
Network Rail repairs lifeboat ramp during Cumbrian Coast line work

07/08/2020Network Rail repairs lifeboat ramp during Cumbrian Coast line work

Railway engineers have rebuilt a section of public walkway at St. Bees beach which is used to launch lifeboats to rescue those in distress at sea... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

29/06/2020On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

Following an independent audit, Sulzer’s Nottingham Service Centre has been accepted as part of the rail industry supplier approval scheme (RISAS). The accreditation reinforces the high-quality standards that are maintained by Sulzer’s network of independent repair facilities across the UK and further afield in its global network. ... more >
read more blog posts from 'the sleeper' >

comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >