Fares, rail policy and DfT news

02.12.16

DfT reveals Southern passengers to be paid a month’s compensation

Passengers on Southern Rail will be repaid the equivalent of a month’s worth of fares after a year of unprecedented disruption, the DfT has revealed.

Passengers who hold a season ticket will be eligible to claim against it and will receive the equivalent of four weeks of fares in compensation. Around 84,000 passengers are expected to be affected.

Southern’s parent company Govia Thameslink Railway (GTR) has been at the bottom of the PPM table for two years, largely due to extensive delays on Southern because of strikes, track failures and infrastructure work at London Bridge.

Paul Maynard, the rail minister, said: “Getting Southern rail services back on track is a priority for the government and I know that what passengers want most is a reliable service. But when things do go wrong it is right that we compensate people who have not had the service that they deserve. This is a gesture in recognition of the problems people have faced.

“We’re working hard to get Network Rail and Southern to improve this network and get this railway working the way people expect. We are investing record amounts in improving our railways and we need everyone in the rail industry, including the unions, to work together to deliver for passengers.”

Maynard also announced that ‘Delay Repay 15’, where passengers are able to claim 25% of the cost of their fare if their train is delayed for 15-29 minutes, will be introduced on GTR on 11 December. It will then be introduced on the new South Western, West Midlands and South Eastern franchises.

In early January 2017, Southern will contact the passengers on its database who it believes are eligible for the one-month compensation package, and provide them with details of a web portal they can use to claim. Other passengers who believe they are eligible will be able to submit proof of purchase to be considered for compensation.

Charles Horton, chief executive of GTR, said:  “Our passengers have had to endure many months of disruption and misery due to industrial action and poor performance and for that I am truly sorry. While they have clearly been able to claim under our Delay Repay scheme, we welcome this additional compensation package.”

In October, the Transport Select Committee published a report condemning the DfT for a ‘woeful’ failure to properly assess GTR before it took over the Southern franchise in 2015.

Louise Ellman MP, chair of the committee, said: “Many Southern Railway passengers have been receiving an abysmal service for nearly 18 months. The government’s promise of enhanced compensation was made nearly six months ago. Today, at last, Southern and GTR passengers have received some good news on compensation. This is welcome, and long overdue.”

Yesterday, rail union RMT announced it is changing the dates of a guards’ strike planned for 22-24 December to 19-20, leading to accusations from Southern that it is co-ordinating the strikes with Aslef, which is leading drivers’ strikes on 13, 14 and 16 December and 9-14 January.

The compensation news comes on the same day that the rail industry revealed that train fares will, on average, increase by 2.3% from January 2017.

(Image c. Lauren Hurley from PA Wire and Press Association Images)

Have you got a story to tell? Would you like to become an RTM columnist? If so, click here 

Comments

GW   04/12/2016 at 11:53

Not much help for the people who have lost their jobs as a result of not being able to get to work on time.

Jason   05/12/2016 at 09:49

I wonder if this compensation will be a full month/4 weeks worth or a season ticketed month where it's only 3 weeks...

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

RAIB to investigate Cambrian line ERTMS failure

22/02/2018RAIB to investigate Cambrian line ERTMS failure

The RAIB has launched an investigation into the loss of speed restriction data to trains during an incident on 20 October on the Cambrian coast lin... more >
Seat design needs more scientific approach to ensure comfort, says industry

22/02/2018Seat design needs more scientific approach to ensure comfort, says industry

There should be more research into the design of train seats in order to provide a more comfortable and safer experience for passengers, the RSSB h... more >
Jobs secured as Amey acquires NR’s Carillion contracts

22/02/2018Jobs secured as Amey acquires NR’s Carillion contracts

Over 700 jobs have been safeguarded as Carillion’s Network Rail contracts have been acquired by Amey Rail Ltd. The transfers come after Ca... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Big Rail Diversity Challenge 2018: Exciting details announced

09/02/2018Big Rail Diversity Challenge 2018: Exciting details announced

The first details of this year’s Big Rail Diversity Challenge have been revealed and it’s safe to say the 2018 edition is set to be more thrilling than ever. Last year saw the RTM team attend the second edition in what is quickly becoming Women in Rail’s flagship event, where teams with a 50/50 gender split compete in a ... more >
read more blog posts from 'the sleeper' >

comment

NCHSR: The possibilities are limitless

06/02/2018NCHSR: The possibilities are limitless

The National College for High Speed Rail (NCHSR) has been gifted with a brand-new lab dedicated to surveying and scanning technologies designed t... more >
Keeping Britain's railway on track

06/02/2018Keeping Britain's railway on track

Mick Whelan, general secretary of ASLEF, the train drivers’ union, argues investment in track maintenance and rail infrastructure is fundam... more >
The Intelligent Infrastructure approach

06/02/2018The Intelligent Infrastructure approach

Network Rail is seeking to improve asset management whilst cutting down on expenditure by implementing a new Intelligent Infrastructure programme... more >
Project Aura: Changing the game

02/02/2018Project Aura: Changing the game

Paul Boyle, head of ERTMS at Virgin Trains East Coast (VTEC), describes how Project Aura has been revolutionising training across the organisatio... more >

rail industry focus

  • 08/12/2017A game changer for Midland Metro

    The West Midlands Combined Authority (WMCA) updates RTM’s Luana Salles on the latest projects taking place across the growing Midland Metro...
  • 09/11/2017Testing tomorrow's technology today

    David Brazier, site manager and area sales manager for the UK & Ireland at OMICRON electronics, tells RTM’s Luana Salles about the major...
  • 09/11/2017What next for safety?

    As rail businesses edge towards their target of zero injuries, improving safety performance can plateau. Amey’s sector director for rail, Lee...
View all News

interviews

Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >