London Underground and TfL

06.03.19

MP slams ‘appalling’ Southeastern rail delays amid reports that passengers were forced to ‘pay double’

A Conservative MP has slammed “appalling” Southeastern rail services ahead of talks in Parliament following reports that the train operator faces a £100m legal claim over “making passengers pay double.”

Sir David Evennett said there was a “desperate need to raise the same issues again in Parliament” after rail services in south-east London and north-west Kent have caused “misery,” and hit out at “poor excuses” and the delays to Crossrail.

Last week, the Evening Standard revealed that the rail companies behind the Southeastern and South Western networks have allegedly overcharged millions of customers who bought tickets for travel beyond zones covered by Travelcards.

A claim had been lodged with the Competition Appeal Tribunal, arguing that passengers should have been offered the chance to pay boundary fares for the gap between the outer limit of their Travelcard and their final destination.

These fares were not prompted or available to buy online, over the phone, or at platform machines, which left passengers with “little option” other than to pay twice, according to Justin Guttmann, the former London Underground employee who is leading the claim.

This comes amidst signalling issues which have blighted Lewisham and are exacerbating the delays, cancellations, and “terrible rail service” – which have become the norm.

MP David Evennett said his constituency is entirely dependent on Southeastern Rail in order to travel to London and that whilst proposals for a new franchise agreement gave some real positives, no decision has yet been made and “just like the train services, we have seen delay after delay.”

“The new franchise needs to be decided urgently by the Department for Transport.” 

Evennett said Southeastern Rail’s inability to act, have contingency plans in place, or provide simple information to customers is “quite frankly appalling.”

In a statement also criticising TfL and Sadiq Khan over Crossrail, the MP said he recognised that many of the delays were the fault of Network Rail, but that the train operator often uses this as an excuse for poor service.

Evennett will lead a debate in Parliament today regarding the state of the area’s rail services, but said: “I have had countless meetings, discussions and written communications with the secretary of state for transport, Chris Grayling, to highlight the issues with the rail service across South East London, but we have not yet seen any progress despite continued increases in costs of fares and an increase in frustration of railway users.”

Guttmann added: “Passengers in London already pay a lot of money for trains that are often delayed or not even running.

“We are launching this legal action to ensure that the money that South Western and Southeastern have made from this is returned to those train users.”

“Millions of rail passengers could be eligible for compensation. Let’s put this right and stop train companies taking passengers for a ride.”

Comments

There are no comments. Why not be the first?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

14/05/2019Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

Scrapping the £56bn HS2 project could pave the way for 28 separate local infrastructure schemes to be funded instead with the case “g... more >
DfT calls for new technology to transform transport accessibility, but union warns against ‘faceless’ railway

14/05/2019DfT calls for new technology to transform transport accessibility, but union warns against ‘faceless’ railway

The DfT has called for new technologies to revolutionise travel for older people and those with disabilities, but the RMT has “reacted with... more >
First leg of HS2 ‘passing the point of no return’ due to amount of money already invested, says NAO head

13/05/2019First leg of HS2 ‘passing the point of no return’ due to amount of money already invested, says NAO head

HS2 is on the “verge of passing the point of no return” and the amount of money spent would make scrapping the flagship project &ldqu... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Making the railways safer and more reliable with Ze-Power

13/05/2019Making the railways safer and more reliable with Ze-Power

Professor Meiling Zhu, chair of mechanical engineering and head of the Energy Harvesting Research Group (EHRG) at the University of Exeter, introduces us to Ze-Power (Zero Power, Large Area Rail Track Monitoring): an innovative Engineering and Physical Sciences Research Council (EPSRC) funded p... more >
read more blog posts from 'the sleeper' >

comment

The railway franchising model is broken, and passengers are paying the price

13/05/2019The railway franchising model is broken, and passengers are paying the price

Meg Hillier, MP for Hackney South and Shoreditch and chair of the Public Accounts Committee (PAC), gives her view on the state of the UK’s ... more >
NSAR: Tackling the digital skills shortage

13/05/2019NSAR: Tackling the digital skills shortage

The National Skills Academy for Rail (NSAR) chief executive Neil Robertson returns to write for RTM, this time, to assess the digital skills shor... more >
Delivering cost-effective electrification

13/05/2019Delivering cost-effective electrification

David Clarke, technical director of the Railway Industry Association (RIA), sets out the findings of a new report on how rail electrification can... more >
5G: An opportunity to revolutionise on-train connectivity

13/05/20195G: An opportunity to revolutionise on-train connectivity

Simon Holmes, group head of digital (engineering) at FirstGroup, introduces us to the 5G solution being delivered for the rail sector.  ... more >

rail industry focus

View all News

interviews

Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

14/05/2019Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

Scrapping the £56bn HS2 project could pave the way for 28 separate local infrastructure schemes to be funded instead with the case “g... more >