London Underground and TfL

Tube delays continue to fall

London Underground (LU) is on target to beat last year’s record year for reliability, with a 10% fall in delays compared to the same periods in the 12 months prior, according to new performance figures from Transport for London (TfL). 

Figures for Periods 9, 10 and 11 (10 November to 1 February) revealed that LU carried 14.5m more customers than in the corresponding periods in 2012/13, with the week ending 14 December setting a new record outside the Olympic Games period with 27.3m journeys made. 

According to TfL’s data, the level of services operated rose to over 98% by Period 11, the 20^th period in the last two years in which LU has exceeded service targets. Stations closures and track-related delays also fell during Period 11. 

Phil Hufton, chief operating officer of LU, said: “The winter months, not least the stormy weather seen in December and January, present a lot of challenges to my team to maintain the high standards of reliability we’ve achieved. 

“However, we have well-rehearsed plans which were put into action to keep services moving and which means we remain on track to meet our target of reducing 2011-level delays by 30% by the end of 2015.” 

Across the network, delays to customers’ journeys have been reduced by 42% since 2008/09 and 59% since 2003/04. 

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