Network Rail regulation and performance

19.06.12

Network Rail secondment for Virgin boss

Virgin’s chief operating officer has agreed to a secondment at Network Rail, following the operator’s criticism of Network Rail for the state of the infrastructure on the West Coast Main Line, contributing to poor performance.

Chris Gibb will join Network Rail for the remainder of the year to improve the performance of infrastructure on the southern end of the WCML. He will report to Robin Gisby, Network Rail’s managing director of network operations and will work closely with Jo Kaye, route managing director of the London North Western Route and her team.

For period 2, Virgin came in bottom of the PPM table, with a performance of just 82.9% compared to the network’s average at 92.3%.

Virgin released a statement which read: “We are concerned with the lack of focus on immediate improvement, as we and our customers must see short-term progress, especially as the Olympics and Paralympics will be a showcase for the industry.

“We have repeatedly told the ORR and NR that we must have a reliable infrastructure if we are to continue the remarkable growth of recent years, when we have seen the number of customers double to 30 million a year. Anything short of this will affect the potential of the West Coast Mainline to continue its success.”

Gibb will retain a number of his current duties and responsibilities during his secondment.

David Higgins, chief executive, Network Rail, said: “We warmly welcome this collaborative approach by Virgin to work with us and the other train operators to drive up performance on this key part of our network.”

Chief executive officer of Virgin Trains, Tony Collins, said: “Chrisis one of the best operators in the industry and his experience will prove invaluable to Network Rail in delivering the improvements to performance our customers rightly demand. We have a strong working relationship with the team at Network Rail and this short term secondment seemed the natural thing to do.”

Tell us what you think – have your say below, or email us directly at opinion@railtechnologymagazine.com

Comments

Chris Williams-Lilley   20/06/2012 at 15:26

With Chris Gibbs'' secondment at Network Rail, my belief that 'building a highly collaborative culture' within Network Rail is starting to really pay off. Organisations need people like Chris Gibb, Robin Gisby and Sir David Higgins who can connect, show empathy, demonstrate great leadership and create a 'culture' that works towards shared ownership of problems [and TOGETHER find the solutions]. A great step forward, but there is a long journey ahead. - Chris Williams-Lilley (Founder, Rail Champions).

Andy Norris   27/06/2012 at 07:33

An exciting breakthrough in the industry which follows on from changes we are seeing in Alliances between NR and TOCs. Of particular credit is the timing relative to the franchise diary. Andy Norris (partner, CPC Project Services LLP)

Add your comment

Please enter the code shown in the image into the box below
(note: this is case sensitive)



Can't read this one? Try another

rail technology magazine tv

more videos >

latest rail news

Social media promotes faster London Midland service

24/05/2013Social media promotes faster London Midland service

London Midland has boosted its customer base through social media, introducing ‘Twicket Offices’ at universi... more >
Staff shares must be protected – RMT

24/05/2013Staff shares must be protected – RMT

Staff could be facing financial loss as it emerges that FirstGroup could be prevented from bidding for new rail franchis... more >
Transport infrastructure is the backbone of economy – ministers

24/05/2013Transport infrastructure is the backbone of economy – ministers

More investment in strategic transport infrastructure and services is needed to meet growing demand, ministers agreed in... more >

editor's comment

01/04/2013Media leaders

Welcome to this special Railtex 2013 edition of Rail Technology Magazine. The RTM team is looking forward to what is always a fantastic show, with so much to see, a huge number of people to meet and catch up with, and a great programme of talks, seminars, discussion sessions and demonstrations. So it is no coincidence that we have used this special 240-page issue of the magazine to launch our new branding, as you will see on the fr... read more >

featured articles

  • 20/07/2012Ground engineering reaches new heights

    Dave Warner, Director of Van Elle’s new rail division, explains how the company is helping to drive the sector forwards with investment in new...
  • 26/04/2012A better passenger experience

    RTM hears more about the diverse ways in which Derby-based Garrandale provides services to the UK rail network, and the role of CEO Malcolm Prentice...
  • 26/04/2012Clean power for high speed trains

    Mike Ferris, CEO of MTU-UK Ltd, explains more about the new MTU Series 1600 PowerPack. Equipped with MTU diesel engines, British DMU railcars...
  • 26/04/2012On the right track

    Lighting solutions specialist Holophane Europe has recently developed a range of specifically designed lighting for a wide range of metro...
View all News

last word

Customer service innovation

Customer service innovation

Recently RTM’s Sleeper blog asked how innovation could help improve customer service within the rail industry. Anthony Smith, Passenger Focus chief executive, gives us his view. Rail is a boom industry; more and more people are choosing to travel by train. Our National Passenger Survey highlights that, while overall satisfaction sco... more > more last word articles >
RTM Board

'the sleepers' daily blog

More than track and trains

24/05/2013More than track and trains

Railway stations have a central role in their communities, and the potential to dramatically improve their prospects. ScotRail’s new fund is great news for people living in Scotland, as well as its staff, who can now apply for match funding for any individual fundraising they wish to do. Could other operators consider using the... more >
read more blog posts from 'the sleeper' >

rail industry events

Elmia Nordic Rail & Elmia Future Transport

08 Oct 2013 09:00

The Nordic countries are investing heavily in their railway systems due to a huge lack of capacity.  Elmia Nordic Rail 2013 is a very intere...

read more >

Dinner at the Roundhouse 2013

10 Oct 2013 18:00

Organised by Mainspring Headline sponsor Garrandale To book your table contact Roy Rowlands on 0161 833 6320 or by email Dinner at the...

read more >

UK Rail Industry Awards (UKRIA)

20 Feb 2014 18:00

Welcome to the UK Rail Industry Awards The UK rail industry’s most prestigious annual event. UKRIA is a brand new and exciti...

read more >
view all events

events calendar

back

May 2013

forward
mon tue wed thu fri sat sun
29 30 1

RAILTEX 2013

30/04/2013 10:00 - 02/05/2013 16:00

The UK's leading rail event covering railway equipment, systems and services, Railtex is the industry's meeting place - where visitors and exhibitors alike see the latest technology in action, learn about new products and services and meet fellow industry professionals.

2

RAILTEX 2013

30/04/2013 10:00 - 02/05/2013 16:00

The UK's leading rail event covering railway equipment, systems and services, Railtex is the industry's meeting place - where visitors and exhibitors alike see the latest technology in action, learn about new products and services and meet fellow industry professionals.

3 4 5
6 7 8 9 10 11 12
13 14

Rail Champions Inventio Discovery Sessions - Introduction to Business Winning Strategies in the UK Rail Sector

14/05/2013 09:00 - 16:00

By attending this one-day interactive ‘business winning’ workshop, attendees will gain valuable insights into winning strategies 'aligned' to the rail infrastructure sector, which builds on, and integrates the latest thinking in alliance partnering, innovative thinking and sustainability frameworks, providing a proven approach to managing and monitoring strategic sales objectives, benchmark performance and secure sustainable new business.

15

2013 Light Rail Conference

15/05/2013 09:00 - 16/05/2013 17:30

Now in its eighth year, the UK Light Rail Conference brings together the entire spectrum of the light and urban rail industry to drive forward open debate on the major issues facing the industry and to encourage networking and best practice from UK systems and from those around the world.

16

2013 Light Rail Conference

15/05/2013 09:00 - 16/05/2013 17:30

Now in its eighth year, the UK Light Rail Conference brings together the entire spectrum of the light and urban rail industry to drive forward open debate on the major issues facing the industry and to encourage networking and best practice from UK systems and from those around the world.

17 18 19
20 21 22 23 24 25 26
27 28 29 30 31 1 2
3 4 5 6 7 8 9

comment

Enhancing innovation in the rail sector

01/05/2013Enhancing innovation in the rail sector

Annette Gevaert is director of rail and transport at Achilles, the leading provider of supplier information management services. She has oversigh... more >
Sentinel 2

01/04/2013Sentinel 2

Darren Gamage, technology services director at Mitie Total Security Management, spoke to RTM about the contract with Network Rail for the new Sen... more >
Stabilising the Hooley Cutting

01/04/2013Stabilising the Hooley Cutting

At Hooley near Croydon, a team of engineers is using its expertise to stabilise a railway cutting hit by land slips. Paul Thompson, writing on be... more >
Metro style services on heavy rail lines

01/04/2013Metro style services on heavy rail lines

London is undergoing a rail revolution. The first part is London Overground, which is operated by the LOROL joint venture between MTR Corporation... more >

rail industry focus

View all News

interviews

Easing the bottleneck

01/04/2013Easing the bottleneck

Mark Langman, Network Rail route managing director for Wales, spoke to RTM about the recent Loughor Viaduct replacement and track redoubling in s... more >