Network Rail regulation and performance

01.06.18

Communication with passengers ‘woeful’ after timetable changes

The major disruption faced by passengers following rail timetable changes could be investigated by MPs.

Lilian Greenwood, chair of the Transport Committee, said that the transport secretary, Network Rail and the train operating companies have questions to answer about the introduction of the timetables and their management of the disruption.

Earlier in the week, transport secretary Chris Grayling promised to rectify the “wholly unsatisfactory” levels of disruption, and yesterday, the mayor of Greater Manchester called on the government to escalate its response to the “fiasco.”

However, in a recent interview with the Times, Manfred Rudhart, chief executive of Arriva, said that the delays could last until August.

The committee has reportedly discussed the problems and is watching the situation carefully.

On Monday, Greenwood will ask the committee to review the situation on the Northern and Govia Thameslink franchises, which have been particularly affected.

“The high-level performance measures are very poor, but in aggregate they don’t tell the full story of the individual passengers whose regular journeys are disrupted day after day by cancellations, part-cancellations, short-formations that are overcrowded, rail-replacement buses and last-minute changes to timetables,” the chair said.

“The secretary of state, Network Rail and the train operating companies have questions to answer about the introduction of the timetables but also their management of the disruption, where once again communication with passengers has been woeful,” she added.

Greenwood said that as well as issuing apologies, “they should be accounting for the decisions they took that led to this complete shambles.”

Whilst “a plethora” of reviews have been commissioned, she cautioned that it is not clear how these will relate to each other and be coordinated, but said that “the response to confusion cannot be more confusion.”

Top image: Johnny Green PA Images

 

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Cross-party calls for Glasgow airport rail link to be delivered ‘as matter of urgency’

22/01/2019Cross-party calls for Glasgow airport rail link to be delivered ‘as matter of urgency’

The proposed rail link between Glasgow Airport and the city centre must be built “as a matter of urgency,” a... more >
Rail company in bid to build multi-million-pound rail depot near Ipswich station

22/01/2019Rail company in bid to build multi-million-pound rail depot near Ipswich station

Rail company Freightliner has revealed that it is hoping to build a new multi-million pound depot for its trains just ou... more >
Porterbrook awards £11m contract to modify new digital Heathrow Express fleet

22/01/2019Porterbrook awards £11m contract to modify new digital Heathrow Express fleet

Porterbrook has unveiled a £11m contract with Bombardier to modify 12 Class 387 trains in preparation for their us... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the TOC, gives RTM an update on the innovative scheme. Recognising that young people are more likely to take a risk trespassing on railway tracks, C... more > more last word articles >

'the sleepers' daily blog

Trashing the 'ticket' train of thought

22/01/2019Trashing the 'ticket' train of thought

techUK recently published its Future Mobility Services report in which it presented its vision of a multimodal, digitally-enabled, and customer-focused transport ecosystem – with the rail sector forming a major part of this. Jessica Russell, techUK’s programme manager for the Transport and Smart Cities groups under SmarterUK, repor... more >
read more blog posts from 'the sleeper' >

comment

ORBIS: Turning track data into intelligence

22/01/2019ORBIS: Turning track data into intelligence

Track engineer Dan Collins explains how an app and an iPad are transforming track maintenance in Network Rail’s Western route. Carryin... more >
Siemens Deep Tube: Keeping London moving

22/01/2019Siemens Deep Tube: Keeping London moving

Paul Baines, sales director for rolling stock at Siemens Mobility Ltd, expands on the many benefits of the £1.5bn Deep Tube rolling stock c... more >
Guarding against the theft of survey equipment

22/01/2019Guarding against the theft of survey equipment

The high value of survey equipment used to collect geospatial data on the railways is increasingly attractive to opportunistic criminals. The Sur... more >
ORR: Defining an 'efficient' railway

15/01/2019ORR: Defining an 'efficient' railway

Ahead of CP6, Howard Taylor, cost manager of railway planning and performance at the ORR, dives deep into the regulator’s assessment of wha... more >

rail industry focus

View all News

interviews

TfN Strategic Transport Plan: not just for transport's sake

22/01/2019TfN Strategic Transport Plan: not just for transport's sake

Peter Molyneux, Transport for the North’s (TfN’s) strategic roads director, has been leading on the development of the seven economic... more >