Network Rail regulation and performance

25.05.18

NR and Northern to review failures of recent timetable shake-up ahead of December changes

Network Rail and Northern will commission an independent report and recommendations into the processes that led up to the TOC’s recent timetable change which, despite its long-term goal of improving services, has delivered an unacceptable amount of delays and cancellations in the short term.

Although the changes were designed to boost capacity, with more services running in the long term, many customers have in fact faced high levels of delays, cancellations and overcrowding since the timetable shake-up on 20 May.

Network Rail has acknowledged that it has not delivered an acceptable service, particularly on routes around north Manchester, extending up to Blackpool.

The planned report will therefore examine the preparations and processes leading up to the implementation of the change, with customer groups, transport and Northern stakeholders all invited to contribute.

Martin Frobisher, managing director of Network Rail’s London North Western route, said: “We recognise how tough it has been for customers, particularly since the May timetable change last weekend and we’re sorry for that.

“We are working hard with Northern to get service back to where it needs to be. We will work as one team to achieve this.”

According to Frobisher, the independent report will ensure that lessons are learned – with no repeats of the current problems as preparations are made for the next major timetable review in December.

Managing director of Northern, David Brown, added: “We are doing everything we can to minimise cancellations and delays and keep our customers informed. It has been difficult for many of our customers and I am truly sorry for this.

“There is urgent work to do to fully understand what did and didn’t work on all aspects of planning and delivery of the new timetable.

“We are committed to working with Network Rail and Northern stakeholders to deliver the services our customers expect and deserve.”

This is in addition to measures announced by transport secretary Chris Grayling this week to salvage the operator’s performance with a clear improvement plan.

Similarly, last week the chair of Transport for the North revealed plans to meet with Brown to develop an improvement plan following a letter of complaint from Manchester mayor Andy Burnham, who raised concerns about the recent “unacceptably poor” service.

Top image: Michael McNiven

 

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

FCA probe: TfL could be fined for not telling LSE about Crossrail delay

19/10/2018FCA probe: TfL could be fined for not telling LSE about Crossrail delay

The UK’s financial watchdog is considering whether to launch a formal investigation into TfL over its reported fai... more >
Urgent government talks after Dutch company plugs £80m funding hole in Greater Anglia

19/10/2018Urgent government talks after Dutch company plugs £80m funding hole in Greater Anglia

Greater Anglia has received an £80m rescue package led by the Netherlands, leading to reports of urgent talks betw... more >
Grayling agrees ‘hybrid approach’ for December timetable shake-up to avoid more chaos

19/10/2018Grayling agrees ‘hybrid approach’ for December timetable shake-up to avoid more chaos

Transport secretary Chris Grayling has agreed to proceed with a proposed ‘hybrid option’ for timetable chang... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the TOC, gives RTM an update on the innovative scheme. Recognising that young people are more likely to take a risk trespassing on railway tracks, C... more > more last word articles >

'the sleepers' daily blog

The East Coast franchise report tells us what we already knew: it was a bid set up to fail

18/09/2018The East Coast franchise report tells us what we already knew: it was a bid set up to fail

RTM's Jack Donnelly assesses what the Transport Committee's latest report on the VTEC franchise means for the industry as a whole “Even now, there is no concrete plan, nor timescales, for the interim operator of this franchise. From our inquiry, we cannot be sure, and cannot reassure passengers or public, that the arrangements ... more >
read more blog posts from 'the sleeper' >

comment

Northern Powerhouse Rail: The need for change

18/09/2018Northern Powerhouse Rail: The need for change

Northern Powerhouse Rail (NPR) will be transformational for the north – it will change the way people live, work, and play. It will rebalan... more >
Innovation through people and technology

18/09/2018Innovation through people and technology

Ian Prosser, HM chief inspector of railways and director of railway safety at the ORR, picks out the key industry challenges to focus on based on... more >
Why we all must mind the gap

18/09/2018Why we all must mind the gap

Clair Mowbray, chief executive of the National College for High Speed Rail (NCHSR), explains how we can all ensure the UK’s next generation... more >
3D printing: from virtual to real

11/09/20183D printing: from virtual to real

Like so many other technological advancements, 3D printing has moved from being the stuff of science fiction, through niche industrial applicatio... more >

rail industry focus

View all News

interviews

Going global: an interview with Network Rail’s Leevan Finney

29/08/2018Going global: an interview with Network Rail’s Leevan Finney

RTM’s Jack Donnelly sat down with one of the leading minds behind Network Rail’s most advanced and innovative rail maintenance techno... more >