Rail Industry Focus

11.12.19

Hull Trains release 360 virtual tour of new Paragon Trains

Hull Trains have released a 360 virtual tour of inside its new Paragon Trains, and are inviting customers to take a look.

The immersive video allows you to walk through the train carriages, and see what on offer before you book a ticket, including first class carriages, toilet locations and luggage facilities.

Anne Somers, commercial and customer experience director said:

“After speaking to our customers, we discovered that many people want to know what to expect before travelling, especially regarding the improved accessibility and luggage storage options on the Paragon fleet.

“The interactive video allows people see exactly where the new USB and plug sockets are, our customers can see how seats are configured, where they can place their luggage and how close they are to the nearest toilets.

“Bike users can see the dedicated cycle storage space and identify the best door to use when travelling, priority seating is clearly labelled and customers know what to expect in first class.

“This is just one of the ways we are improving customer experience at Hull Trains. By helping people to navigate their way round the train carriages, customers know what to expect before travelling This helps our passengers to relax in their seats, they’re likely to enjoy their journey much more, as well as the new at-seat trolley service we have introduced on these trains.

“An extra 5,500 people will be able to travel between Hull and London every week once the full fleet is in passenger service and this tool helps to showcase our spacious carriages and improved facilities.”

This comes shortly after Hull Trains debuted their first Paragon train passenger service (Dec 5) and two more trains from the new, £60m fleet, undergo final safety tests in the UK following their arrival from Hitachi Rail’s factory in Italy. 

The hi-tech, electric and diesel Hitachi 802 trains will be full operational by early 2020.

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