01.07.13
Clearer information for SWT
South West Trains is installing 170 new information screens as part of a £1m scheme to improve customer information.
The screens are being installed at: Aldershot, Bournemouth, Eastleigh, Farnborough, Guildford, Havant, Kingston, Portsmouth & Southsea, Richmond, Southampton Central, Southampton Airport Parkway, Surbiton, Winchester, Woking and Wimbledon.
At Wimbledon, Earlsfield and platform 10 of Clapham Junction passengers travelling to London Waterloo will see information presented as the number of minutes until the next train, rather than updates on delays to services.
Adam Piddington, head of information & customer experience for the South West Trains – Network Rail Alliance, said: “Our experience is that passengers value real-time travel information, as the ever growing success of our Twitter information demonstrates. The new Customer Information Screens will keep our passengers up-to-date with information about when their next train in an easy to understand countdown format.”
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