Rail franchises operators & contracts

19.12.16

National PPM drops below 80%, with GTR still at the bottom of the table

The public performance measure (PPM) of Britain’s rail companies dropped to an unprecedented low of 79.1% in the most recent period, new figures show.

PPM traditionally falls during winter as a consequence of bad weather, but the rate from 13 November to 10 December was lower than 82.6% at the same time last year.

It was also below last year’s total of 89.1%, which was the worst in a decade. The moving annual average for 2016-17 so far is 87.7%.

The single company with the worst PPM was Govia Thameslink Railway (GTR), at 61.9%. This was also the company with the biggest drop in PPM since the same point last year, of 11.3 percentage points.

The period included a guards’ strike lasting two days on Southern Rail, which GTR operates. The company has suffered severe disruption all year because of industrial disputes, which finally led to services being completely shut down last week during an Aslef drivers' strike.

Southern is running a revised timetable today and tomorrow because of more guards' strikes, led by RMT.

601 Capture

After GTR, the company with the lowest PPM was Southeastern. Its PPM was at 73.8%, 9.6 points down from the previous year.

GTR was also the company with the highest rate of cancellation and significant lateness (CaSL), at 12.8%, twice its rate in 2015. This was followed by First Hull, with a CaSL of 11.2%.

562 Capture 2

Approximately a third of GTR’s delays were attributed to the company, 65% to Network Rail and 3% to other operators.

The companies held responsible for the highest proportion of their own delays were Arriva, with 45%, and ScotRail, with 38%.

ScotRail’s PPM remained fairly consistent at 83.7%, but the company has been subject to widespread complaints about delays, with transport minister Hamza Yousaf recently promising £3m of fare discounts to “thank passengers for their patience”.

The figures come after the ORR reported that passenger complaints grew by 13% in the second quarter of 2016-17, with punctuality and reliability the biggest cause of complaints.

3.30pm UPDATE

A spokesperson for GTR said: "The figures reflect the significant impact that the wholly unjustified industrial action being taken by Aslef and the RMT is having and the on-going additional knock-on delays from the London Bridge redevelopment. There have also been performance issues on Great Northern caused by weather, signal failures in key locations and problems with the ageing trains we have begun to replace on this route. We're sorry - our passengers deserve better and, together with Network Rail, we're working hard to improve performance.”

(Image c. Victoria Jones from PA Wire and PA Images)

Have you got a story to tell? Would you like to become an RTM columnist? If so, click here 

Comments

Iain   20/12/2016 at 20:19

Oh change the record GTR, London Bridge works is not an excuse - the timetable operating has been designed around the constraints caused. Shame that the GTR brands are all lumped together as that's not the reality - you can buy GatEx, Southern and Thameslink only tickets from Gatwick to London all at different prices - grouping them just clouds the figures. Are they scored against the timetable that they should be running or the significantly reduced "ooh we don't employ enough staff" timetable that leaves passengers playing a daily game of guess what's missing?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

DfT names five winners of fresh £16m stations fund

28/07/2017DfT names five winners of fresh £16m stations fund

The DfT has today announced the successful bidders for a £16m package, part of the second phase of the New Stations Fund, which will serve ... more >
East Midlands Airport offers £2.5m fund to boost station connections

28/07/2017East Midlands Airport offers £2.5m fund to boost station connections

East Midlands Airport has today offered details of a £2.5m deal designed to improve station services as part of the next franchise in the r... more >
Hitachi Class 800s pass digital signalling testing

28/07/2017Hitachi Class 800s pass digital signalling testing

Hitachi’s new fleet of Intercity Express trains have this week passed testing to run the digital technology required by the DfT. The t... more >

editor's comment

03/07/2017Rapid progress needed

As RTM went to press, the National Infrastructure Commission outlined a list of the ‘top 12’ immediate priorities on which ministers must make rapid progress in the next year. Unsurprisingly, major rail schemes, including HS2, Crossrail 2 and HS3, featured highly in the projects that needed speedy development.  Lord Adonis stated that all of these have been agreed in principle, “but require decisive action to get ... read more >

last word

How do tram and rail passengers compare?

How do tram and rail passengers compare?

David Sidebottom, director at Transport Focus, analyses the drivers in performance of passenger satisfaction in tram compared to rail. Results published in our recent Tram Passenger Survey (... more > more last word articles >

'the sleepers' daily blog

Londoners given peek at abandoned Mail Rail Underground line

28/07/2017Londoners given peek at abandoned Mail Rail Underground line

Londoners will soon be able to enjoy a unique rail experience – by riding a train going along the disused Mail Rail line. The 6.5-mile track runs deep under the capital, criss-crossing Tube lines and formerly linking six sorting offices with mainline stations at Liverpool Street and Paddington. At most, the small, electric and drive... more >
read more blog posts from 'the sleeper' >

comment

How can the new government support rail freight?

20/07/2017How can the new government support rail freight?

Following the recent general election, Maggie Simpson, executive director at the Rail Freight Group, considers what action the government can tak... more >
Building a sustainable future for rail services in Wales

20/07/2017Building a sustainable future for rail services in Wales

Geoff Ogden, interim managing director at Transport for Wales (TfW), talks to RTM about how the organisation is putting sustainable development a... more >
A potential benchmark for engineering quality and architectural design

20/07/2017A potential benchmark for engineering quality and architectural design

Victoria Hills, chief executive officer at the Old Oak and Park Royal Development Corporation (OPDC), gives RTM an update on the work to create a... more >
Simple changes for energy efficiency

20/07/2017Simple changes for energy efficiency

Michelle Papayannakos, rail sustainability specialist at the RSSB, argues that improving the way energy is managed should be a high priority for ... more >

rail industry focus

View all News

interviews

A game changer for Wales and Borders

17/07/2017A game changer for Wales and Borders

Andy Thomas, managing director for Network Rail’s Wales route, describes how the infrastructure owner will work more collaboratively than e... more >