Rail service improvements and disruptions

Network Rail’s Southern Region completes installation of secure radio channels

A new digitally secure radio system has been successfully rolled out across Network Rail’s Southern region.

As their Wessex route joins Sussex and Kent in introducing Airwave to its front-line responders, speeding up response times to improve train performance and improving links with the emergency services.

The system is already used widely across the UK by emergency services and other public safety organisations.

Airwave is more secure, reliable and has better coverage than mobile phone networks.

It gives control centres a channel to communicate with al mobile responders across the route via handheld radios.

For day to day management of incidents, such as when there has been a bridge strike, flooding, a landslip or a points failure, those nearest to the incident can be swiftly identified, which has massively improved response times.

By using a radio channel to communicate rather than mobile telephone, shared awareness can be upheld which has both performance and safety advantages.

Also, for larger or major incidents, when the mobile phone network is often overwhelmed, the British Transport Police (BTP) can assign a shared channel with other organisations, including Network Rail, meaning that the response is fully co-ordinated.

Gunnar Lindahl, Head of Network Operations Delivery for Network Rail Wessex, said: “The new system enables us to respond to incidents more efficiently and allows us to provide a better service to our passengers.

“We can dispatch a responder within seconds so they arrive at the scene quickly and bring in other teams as required. This means that if an event has stopped services, we’re able to get trains running again more rapidly than before.”

Jon Ruch, Senior Programme Manager, Network Rail Southern Region said: “The introduction of Airwave has helped us to see a significant improvement in our ability to respond and resolve incidents, benefitting passengers across the whole region.”

Sam Glaister, Network Rail Wessex Local Operations Manager, said: “This system revolutionises the way we deal with operational incidents that affect the running of the railway.

“It allows us to bring in other teams to listen in to live incidents as they happen resulting in real time decision making and improvements to incident management, so the benefit should be better train performance.”

Images: Network Rail