Latest Rail News

12.07.18

Northern passengers to receive special compensation after May timetable chaos

Source: Article by Callum Wood of Rail Technology Magazine

Northern Rail passengers will have access to a special compensation scheme as a result of the May timetable changes, although details about who will be entitled to refunds are yet to be confirmed.

The scheme, announced by the rail minister, was welcomed by the operator's managing director, David Brown.

He said: “We believe that this is the best way to say sorry for the unacceptable situation and for the disruption and inconvenience many passengers have faced. We have been working hard with Network Rail and the DfT to develop this scheme to help customers who have suffered in these exceptional circumstances.

"There is still a lot of work to be done. We are now looking at the finer details of the scheme and will announce further details as soon as possible."

Northern already offers the Delay Repay scheme for those who face cancellations or delays of 30 minutes or more. But to further help customers, it has agreed with other TOCs that passengers with tickets to travel on Northern will be able to board services provided by other operators if they are unable to complete their journey as expected. This flexibility will be in place until 29 July. 

Anthony Smith, chief executive of Transport Focus, welcomed the additional compensation announcement, but reinforced the need for a more expansive Delay Repay scheme.

“Rail passengers in the north of England have suffered months of cancellations and delays followed by the chaos of the May timetable change. While services have now stabilised, punctuality remains unacceptable and passengers will still be feeling raw," Smith continued.

“While compensation is vital, it’s no substitute for the restoration of a full, reliable service as promised from the end of July. Since punctuality remains poor under the temporary timetable, we continue to press Northern and TransPennine Express to reduce the trigger for delay compensation from 30 to 15 minutes.”

Today's news comes just a few days after Govia Thameslink Railway (GTR) confirmed that it has agreed a special compensation scheme with the DfT for those most severely affected by the May timetable disruptions. Money will be paid to qualifying season ticket-holders according to the level of disruption on Thameslink and Great Northern services.

The refunds will be equivalent to the cost of one week or four weeks' worth of rail travel, depending on the disruption faced and subject to qualifying criteria. This will be funded "by the rail industry," not just by GTR.

Full details of this scheme will be available soon, including a full list of qualifying stations, eligibility details and claims advice.

GTR chief operating officer Nick Brown said: “I am deeply sorry for the disruption which the rail industry is working very hard to fix. This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders. We will shortly provide full details of the industry compensation scheme including eligibility criteria and claims advice.”

Top image: Alvey and Towers

 

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Network Rail’s subsidiary secures systems integrator contract in Australia

14/12/2018Network Rail’s subsidiary secures systems integrator contract in Australia

The Australian subsidiary of Network Rail Consulting has been named as the systems integrator for the Digital Systems Program in Sydney by Transp... more >
Infrastructure giant Amey to be sold to private equity firm in new year

14/12/2018Infrastructure giant Amey to be sold to private equity firm in new year

 Infrastructure giant Amey is expected to be sold to a private equity firm in the new year, according to reports. The Financial Times b... more >
HS2 and Crossrail suppliers admit to running ‘illegal cartel’ for 7 years

14/12/2018HS2 and Crossrail suppliers admit to running ‘illegal cartel’ for 7 years

Two UK rail suppliers to major projects such as HS1, HS2, and Crossrail have admitted to operating an illegal cartel for almost seven years with ... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

rail industry focus

View all News

interviews

HS2 train race: making the case

20/11/2018HS2 train race: making the case

Bombardier and Hitachi’s commitment to providing the best HS2 rolling stock pitch to the government was signified with the launch of their ... more >
Finding positives in negative short-circuiting devices

09/11/2018Finding positives in negative short-circuiting devices

Sponsored interview  Anything that brings about safety and time-saving benefits is a valued improvement for the rail industry, which is w... more >
Taking to the skies

30/10/2018Taking to the skies

Network Rail’s commitment to driving innovation is best encapsulated by its latest scheme involving high-definition imagery drones, or UAVs... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. ... more > more last word articles >

'the sleepers' daily blog

Spotlight on Coventry Very Light Rail

27/11/2018Spotlight on Coventry Very Light Rail

Olivia Brown, business development officer at Warwick Manufacturing Group (WMG), an academic department of the University of Warwick, outlines th... more >
read more blog posts from 'the sleeper' >

comment

Passenger safety: Respect the edge

27/11/2018Passenger safety: Respect the edge

Claire Coward, communications lead at the RSSB, discusses her organisation’s latest passenger safety campaign. Incidents at the platfo... more >
Night Tube: The twilight economy

27/11/2018Night Tube: The twilight economy

Dr David Lutton, executive director of economy and tax at London First, argues that the capital’s night-time economy is just starting its j... more >
Monitoring the performance of earthworks

27/11/2018Monitoring the performance of earthworks

Dr Joel Smethurst, associate professor in geotechnical engineering, and Professor William Powrie, professor of geotechnical engineering, both of ... more >
Introducing iPort

20/11/2018Introducing iPort

Steve Freeman, managing director of iPort Rail, introduces the UK’s newest inland freight terminal. The UK’s newest inland rail ... more >