24.08.12
FirstGroup winning WCML
Source: Barrie Hamilton
What an absolute shambles.
How can FirstGroup be awarded this franchise, when they have shown that they cannot deliver on existing franchises? First Great Western is an absolute disgrace – very poor customer service, ever increasing fares, dirty trains and not enough seats.
It is about time the rail business in the UK is taken back under a nationalised body, the franchised system has produced very mixed results.
I have to say whenever I have travelled by Virgin trains and Cross Country trains I have been impressed by their service.
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