16.10.17
Launch of new GWR Intercity Express trains marred by major issues
A delayed service, leaky air conditioning and cramped carriages marred the launch of GWR’s Intercity Express as transport secretary Chris Grayling was due to make his first trip on the service.
A broken air conditioning unit dripped on passengers, while technical difficulties left the train running 25 minutes late into the capital.
The train was due to leave Bristol for London with Grayling, transport and business bosses and commuters at 6am, but did not leave Temple Meads until 6.25am.
A GWR spokesperson apologised for the delay, telling RTM: “Unfortunately, the train was delayed this morning due to a minor technical matter that was quickly resolved at the depot.
“These trains have been running successfully on UK tracks for over two years and recently passed the industry standard 5,000 miles running without a fault. Hitachi will be investigating this matter thoroughly.”
Hitachi manufactured the new stock at their factory in Newton Aycliffe, and bosses were expecting increases in the speed of the service due to a 24% increase in capacity.
Today’s launch began the replacement of the ageing Intercity 125 fleet, first introduced in 1976, with the modern Class 800 units.
“I am very sorry and disappointed that today’s first passenger train from Bristol encountered technical issues, causing a delay to the service and an air conditioning issue which resulted in water entering the carriage rather than being discharged externally,” said Karen Boswell, managing director, Hitachi Rail Europe.
“This was not to a standard that Hitachi expects and is known for,” she added. “We can and will do better. Our depot teams are, as a matter of priority investigating the root causes of today’s technical issues, and we will ensure that these are corrected as quickly as possible.
“On a more positive note, the first train from London Paddington to Bristol Temple Meads and the first train to Swansea both ran smoothly today. I am confident that more passenger benefits will follow as the full fleet of 57 trains comes into service.”
The disrupted service comes as about 122 of the new trains are set to replace the Intercity 125 fleet on GWR by 2020.
Plans include offering more than 4,000 extra seats into London Paddington during peak hours from next year, and 12,000 more seats into London King's Cross by the end of 2020.
Top image: DfT
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