Latest Rail News

10.10.19

‘Quick-thinking’ ScotRail employee nominated for lifesaver award

Today (October 10), on World Mental Health Day, a ScotRail employee has been nominated for a top award after his rapid response to noticing and helping a vulnerable person.

Christopher Harvie, customer service team leader, has been nominated for the Samaritans Lifesaver Award after he intervened to help a rail customer showing distress in Haymarket station on Thursday 8 August 2019.

He approached the customer and comforted them until the emergency services arrived. He feared that the person was at risk of harm and ushered them to a safe place.

Christopher is one of 50 ScotRail employees who have recently undergone mental health first aid training. The training aims to equip employees with the tools to the guide and support anyone experiencing problems.

The extensive, NHS-accredited training, outline how to identify a vulnerable person and guide them towards help and support.

ScotRail Head of Customer Operations Phil Campbell said: “Christopher is a credit to Scotland’s Railway and it’s fantastic to see that our mental health training has had a positive effect.

“Even if it’s just one person going through a difficult time that gets the help they need then it’s all worthwhile.”

The nomination is for the upcoming Rail Staff Awards 2019.

Potential ‘Lifesaver’, Christopher, said: “The mental health first aid training I received was really helpful in giving me valuable skills to notice the signs of a person in need.

“I am really happy that I was able to use those skills and play a part in helping to potentially save someone’s life.”

Representatives from the Samaritans have also been participating in events at Paisley Gilmour Street station yesterday, 9 October, and today at Edinburgh Waverley to talk about their #RealPeopleRealStories campaign.

In addition to this, police officers and staff at Leicester train station are working with the NHS and other agencies today to ask commuters if they “are OK?” during World Mental Health Day.

The RUOK? initiative aims to support mental wellbeing and engage people in a short conversation to show how small acts can make a big difference to vulnerable people who might be feeling isolated.

Mental health specialists are also on hand to support or guide anyone who wants to talk about the issue.

Comments

There are no comments. Why not be the first?

Add your comment

 

Rail industry Focus

View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

14/11/2019Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

Rail Technology Magazine’s Matt Roberts explains the significant role data can play within the future development of the rail industry. Standing as a cornerstone of the UK transport network, the rail industry is forever striving to in... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projects across the UK, Pearson Business School, part of... more >