02.03.15
Virgin East Coast unveils new livery as eight-year franchise begins
The East Coast franchise is back in private hands as Virgin Trains East Coast officially started operating services yesterday.
However, setting a foreboding tone, the new franchise began not with a train, but with a bus. Weekend engineering works meant the first official Virgin Trains East Coast service, the 7.45am from Leeds, was a bus replacement service to York. Passengers then transferred to the first train service of the franchise and continued the journey onto London King’s Cross, where it arrived 26 minutes early.
Services on the line have been operated by DOR, a Department for Transport (DfT) controlled company, since November 2009.
The new franchise is set to last for eight years, until the end of March 2023, and will usher in a raft of improvements for passengers, including new services and faster and more frequent journeys.
The ‘official’ launch for the new franchise was at King’s Cross this morning, welcoming the departure of the 11am service to Edinburgh Waverley.
Rail minister Claire Perry MP said: “Today is the start of a new chapter for the East Coast franchise. Passengers will benefit from thousands of extra seats, new connections and improved services between London and Scotland. The deal also means more than £3bn will be returned to taxpayers.
“We are investing record amounts in building a world-class railway as part of our long-term economic plan.”
The new franchise is a collaboration between Stagecoach Group (90%) and Virgin (10%), and builds on their partnership formed running the West Coast Main Line since 1997.
As part of the franchise agreement, Virgin East Coast has promised £140m of investment to deliver an improved service and more personalised travel, including a £21m refresh of the existing fleet.
From 2018, 65 new Class 800 and 801 Super Express trains will begin to be phased into operation while most of the older stock is phased out. Hitachi / Agility Trains is providing 12 five-car 30 nine-car electric trains, plus 10 five-car and 13 nine-car bi-mode trains.
The result will be a 50% increase in capacity by 2020, with 12,200 extra seats available. Only six of the Class 91-hauled Mark 4 sets will remain.
Journey times are also set to improve and, pending ORR approval, more direct services to London from previously unserved cities.
Virgin Trains East Coast has also promised new technology, with a new website, smartphone apps, interactive touchscreen information points at major stations, portable technology for staff, and improved wi-fi.
In addition it will invest over £25m in station enhancements.
As the new franchise launches Virgin have also announced the creation of a new £3m ‘Customers and Communities Fund’.
The fund, which is in addition to the £140m already committed to the franchise, will be used for projects suggested directly by Virgin Trains East Coast customers and their communities.
Twice-yearly stakeholder summits will be held along the network to discuss the ideas put forward, before the best ideas are given to the transport secretary for approval.
David Horne, MD of Virgin Trains East Coast, the former head of East Midlands Trains for Stagecoach, said: “Passengers using the East Coast Main Line are already set to benefit from hundreds of millions of pounds of infrastructure investment and service improvements over the next decade. Our new ‘Customer and Communities Improvement Fund’ builds on that but puts the decision-making power firmly in the hands of the customers and communities we serve.
“The £3m fund allows Virgin Trains East Coast passengers to shape the future of their train line like never before. We will listen to what they want as we build our customer offering around our passengers. Asking the communities along the route what they want will also complement the major programmes we are committed to around helping young people and small businesses along one of Britain’s most important train lines.”
(Image source: David Parry/PA Wire)
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