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GTR once again falls to bottom of PPM table

Govia Thameslink Railway (GTR) is at the bottom of the public performance measure (PPM) table for the most recent four-week period, as the rail industry as a whole struggles to deal with delays.

GTR’s PPM in period 7, from 18 September to 15 October, was at 75.4%. This was below any other TOC, and a 7.6 percentage point drop from its 83% PPM at the same point in 2015.

The operator has suffered from widespread delays and was forced to cancel 341 Southern services a day in July, although it announced yesterday that it will fully restore them by 31 October.

It was followed by Virgin East Coast, with an 81.2% PPM compared to 84.7% the previous year, and First Hull, whose PPM fell from 84.1% to 81.9%.

536 Capture

In period 6, every company experienced a PPM drop compared to the previous year apart from TransPennine Express (TPE).

This period TPE once again had an improved PPM compared to last year, from 87.6% to 92.7%. In addition, nine other companies – Arriva trains Wales, Crosscountry, East Midlands Trains, Grand Central, Great Western Railway, London Midland, Merseyrail, Northern and Southeastern – experienced improvements in PPM.

Southeastern, which, like Southern, has suffered a decline in passenger satisfaction this year because of disruptions in rail services around London.

GTR also had the highest cancellation and significant lateness (CaSL) measure, at 7.9%, followed by First Hull at 7.5% and Virgin East Coast at 6.8%.

Of the delays on GTR, 42% were found to be caused by the operator, compared to 54% attributable to Network Rail and 2% caused by other operators.

A GTR spokesperson said: "We apologise to our passengers for the poor punctuality of services. In addition to the continued unwarranted industrial action by the RMT, the biggest incidents during the period were a fire under a conductor rail near Streatham, a person on the track near Alexandra Palace, a power supply failure at Streatham Common and a freight train failure at Kensington. We also continue to be affected by the RMT union’s industrial action."

(Image c. Andrew Matthews)

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Jerry Alderson   21/10/2016 at 13:31

Overall figures can "hide a multitude of sins", as they say. As a GTR passenger on Great Northern I can say that in the whole of 2016, which is probably about 40 return journeys I've not had one train cancelled or travelled on one that was seriously late. I've had to stand for part of the journey on a few occasions, but that's inevitable when my local station has only four-car platforms, although they wil be extended. Rubbish has not been cleared away, but I blame passengers for not putitng their litter in the bins. I do criticise the lack of ticket checks - 1 in 10 journeys at most. Other than those minor quibbles - and lack of power-points and Wi-Fi on the to-be-replaced trains - I cannot criticise the Great Northern experience that I've received. My good experience implies that other parts of the mega-concession are far worse.

Jak Jaye   22/10/2016 at 07:18

Your very lucky Mr Alderson try their Thameslink/Southern/SouthEastern franchise useless isnt the word and it beggers belief they are still allowed anywhere near a railway line! yet they post 100M profits days after yet more low punctuality marks

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