24.10.17
GWR Intercity Express trains return to full service after rocky launch
GWR’s class 800 trains have returned to service following last week’s disastrous launch.
The inaugural journey for the Hitachi stock was scheduled for early last Monday and was attended by Chris Grayling, secretary of state for transport.
A number of issues were recorded by passengers, including a delayed launch due to software issues and problems with the carriages air conditioning which caused leaks.
After being taken out of service, the software was updated on Wednesday in order to solve the air conditioning and interior issues and were tested on Thursday before being returned to service on Friday.
Despite the setbacks, GWR pointed out that only one of the 36 journeys currently attempted by the trains has resulted in a failure to form its return working journey.
While the intercity services were unavailable the operator used high-speed trains as a replacement on the Bristol-London Line.
Last week Karen Boswell, managing director at Hitachi Rail Europe apologised for the problems and ensured travellers that the issue would not continue.
“I am very sorry and disappointed that today’s first passenger train from Bristol encountered technical issues, causing a delay to the service and an air conditioning issue which resulted in water entering the carriage rather than being discharged externally,” Boswell explained.
“This was not to a standard that Hitachi expects and is known for. We can and will do better.”
The manufacturer constructed the Class 800s at its factory in Newton Aycliffe, where they are currently working on ScotRails new electrical Class 385 model.
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