14.12.12
Information drive
Moves towards better passenger information have been welcomed today by the regulator, amid warnings that there is still much more to be done.
Most operators now have processes in place to deliver faster, more relevant and reliable information, but passenger satisfaction around this issue remains low.
Perhaps this only shows that the new approach will take some time to be embedded and for passengers to notice the difference. Maybe passengers are predisposed to notice the negative elements of passenger information rather than the positive.
Or maybe there are inconsistencies between the information rail operators report they provide and what is happening in reality. If they are saying one thing (and even intending to do it, with their processes and plans), and doing another, then this must be rectified.
Tell us what you think – have your say below, or email us directly at [email protected]