16.07.15
Are we really improving passenger information during disruptions?
Last week RTM reported that the Office of Rail & Road criticised TOCs over their ‘lack of transparency’ to communicate their commitment to an industry-wide plan on improving passenger information during times of disruption (PIDD).
It was noted that only three TOCs – London Overground, First Great Western and Southeastern – had agreed to communicate externally to passengers and stakeholders what their commitment was to improving PIDD.
However, if things are supposed to be getting better some of us regular rail users here at RTM are not yet seeing improvements to passenger information.
One example, for instance, was the fact that several trains were not only delayed but cancelled on the line between Wigan and Manchester Victoria this morning. But passengers were only informed of the delays by the automatic tannoy system and the message boards.
When trains were cancelled, there was very little explanation given as to why this had occurred other than there is a “problems with signals”. Even the ticket office staff weren’t able to help the many stranded passengers.
If things are meant to be improving with regards to PIDD then it looks like we might be in for a long wait.
(Image: c. Gary Fuller PA)
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