Latest Rail News


Probe launched into SWR and NR performance

An independent review into South Western Railway’s (SWR) performance has been commissioned by the government.

Transport secretary, Chris Grayling, has written a letter to MPs, in which he said that he has been “very disappointed” with the performance of SWR in recent months and that he was aware that local MPs had been “frustrated” by the issues experienced by passengers.

In December 2017, SWR was one of three train operators singled out for its poor or declining performance, with recognition that 72% of its delays were attributable to Network Rail.

Network Rail’s contribution to the delays was recognised by Grayling, who said that whilst there has been some good progress in the operator’s performance in recent weeks, overall it “has simply not been good enough.”

He said that he is “determined” to see a long-term sustained improvement in performance across the route.

As such, he has commissioned the review of both SWR and Network Rail “to ensure all possible steps are being taken to improve performance and the passenger experience.”

The review will be independently chaired by Sir Michael Holden, who has over 40 years’ experience in railway operations.

A SWR spokesperson said: “Performance has not been at the level we want, or expect, to deliver and we are determined to put that right. 

Our task now is to ensure this additional £5 million investment can bring the biggest benefit and help deliver our passengers a railway they can rely on.”

Winchester MP Steve Brine has welcomed the news, saying: “I have made no secret of the fact I am very disappointed by the opening months of the SWR franchise, and I know my constituents very much share that view.

“The operator has had some bad luck to start its tenure including a politically motivated strike which is beyond its control but it's right we hold them to account at this stage.”

He explained that the SWR Franchise Agreement has provisions to incentivise SWR to improve their own performance and work jointly with Network Rai, with the operator required to invest additional sums into initiatives to address causes of poor performance.

“As a result, SWR have committed to investing around £5m in performance improvement initiatives in 2018-19 and I know that Mr Grayling and us MPs will be closely monitoring progress,” he added.

A Network Rail spokesperson added: “Performance hasn’t been good enough and, working with South Western Railway, we’re determined to improve it.

“That’s why we’re investing more than £2 billion up to 2024 to give passengers on one of the busiest and most congested parts of the UK’s rail network more reliable journeys.

“But we’re not complacent and we welcome this independent review. We are already working closely with Sir Michael Holden as he starts his work."

The review is expected to be completed this summer.

Top image: Victoria Jones/PA Wire/PA Images


Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!


There are no comments. Why not be the first?

Add your comment


Rail industry Focus

View all News


The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

29/06/2020On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

Following an independent audit, Sulzer’s Nottingham Service Centre has been accepted as part of the rail industry supplier approval scheme (RISAS). The accreditation reinforces the high-quality standards that are maintained by Sulzer’s... more >
read more blog posts from 'the sleeper' >


Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projects across the UK, Pearson Business School, part of... more >