HS2

28.01.19

ScotRail MD in discussions with Aberdeen MSP over rail performance issues

ScotRail Alliance’s managing director has held discussions in Scottish Parliament with Aberdeen MSP Mark McDonald after a string of complaints about the rail operator’s performance.

Commuters using Dyce Railway on the Aberdeen to Inverness Line – as well as travelling on trains bound to Edinburgh and Glasgow – have been highly critical in recent months of frequent cancellations and late trains.

The station is managed by Abellio ScotRail who performed very poorly in rankings by consumer watchdog Which? and was criticised for its punctuality, reliability and value for money.

Now McDonald has met and held discussions with ScotRail managing director Alex Hynes at Scottish Parliament.

McDonald called the current service being experienced by constituents “totally unacceptable,” but Hynes stated that he expected to see improvements take effect soon, according to the MSP.

Hynes reportedly conceded that performance was below expectations, and has agreed to meet the MSP for a follow-up meeting as well as offering to visit Dyce station to discuss the situation in more detail and current pressures.

McDonald said: “Dyce is an important station, serving as a commuter hub, and the poor service from ScotRail not only undermines passenger confidence but also impacts upon the economy and people’s jobs.

“I look forward to meeting Alex Hynes in Dyce in the near future, where I can discuss these matters further with him.”

ScotRail has been under fire recently for cancellations, diversions, reduced carriages and delays and has previously apologised for poor performance, insisting it was working on improvements.

Mr Hynes said: “It has been a challenging time for Scotland’s railway recently and we’re sorry to customers who have experienced disruption to their journey.

“Everyone at the ScotRail Alliance is working flat out to provide customers with the service they deserve.”

Image credit -  Andrew Milligan/PA Archive/PA Images

Comments

There are no comments. Why not be the first?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

Siemens Mobility to install new signalling system at Hither Green

11/08/2020Siemens Mobility to install new signalling system at Hither Green

Following the final contracts being confirmed for the Hither Green Area Resignalling Project, Siemens Mobility Limited are set to provide the tec... more >
£5m upgrade for Crumlin’s River Ebbw railway bridge

11/08/2020£5m upgrade for Crumlin’s River Ebbw railway bridge

Network Rail are set to begin upgrade work on River Ebbw railway bridge in Crumlin, South Wales next month. The £5m upgrade work will ... more >
HS2 tunnelling machines named Florence and Cecilia

11/08/2020HS2 tunnelling machines named Florence and Cecilia

Today HS2 has revealed (11 Aug) the first images and publicly voted for names of the first two completed giant Tunnel Boring Machines (TBMs) that... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

29/06/2020On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

Following an independent audit, Sulzer’s Nottingham Service Centre has been accepted as part of the rail industry supplier approval scheme (RISAS). The accreditation reinforces the high-quality standards that are maintained by Sulzer’s network of independent repair facilities across the UK and further afield in its global network. ... more >
read more blog posts from 'the sleeper' >

comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >