Fares, rail policy and DfT news

Almost 1.5 million eTickets sold six months after introduction

Almost 1.5 million eTickets sold six months after introduction

27.03.17: Newly released figures of eTicket sales have shown that over one million have been sold since the modern system was first implemented last year. The eTicket scheme, which was first offered to customers by Virgin Trains West Coast in August...

Overcoming the challenges of e-ticketing

Overcoming the challenges of e-ticketing

23.03.17: Justin Stenner, head of technology for Heathrow Express, considers the  benefits and drawbacks of implementing e-ticketing on rail services. Setting up e-ticketing should be easy – right? Make an app, get users to sign up, job do...

Forgetful passengers to be refunded railcard penalties

Forgetful passengers to be refunded railcard penalties

22.03.17: A new scheme will allow passengers who are charged extra for travelling without a railcard to claim their money back at least once per year, effective immediately, the Rail Delivery Group (RDG) has announced. Passengers carrying a railcard...

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

21.03.17: Several franchises have made commitments to the DfT to pay automatic compensation to customers in some way this year, the department has told an influential group of MPs. Addressing the Transport Select Committee inquiry about rail compensa...

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

20.03.17: Passengers travelling from Edinburgh to London’s airports will for the first time be able to purchase their express rail tickets into the capital from ticket agents in Scotland. The idea has been brought in to encourage passengers to...

Grayling puts backing behind TfN sub-national proposal

Grayling puts backing behind TfN sub-national proposal

17.03.17: Transport secretary Chris Grayling has this week formally welcomed and supported Transport for the North’s (TfN’s) proposal to become England’s first sub-national transport body. Should the proposal be successful, it would...

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

Transforming ticketing in the West Midlands

Transforming ticketing in the West Midlands

10.03.17: Smart ticketing on rail services in the West Midlands are building up a head of steam, writes Matt Lewis, head of Swift at Transport for West Midlands (TfWM). Smart technology, using the ITSO interoperability standard, has been in use in th...

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

28.02.17: The rail industry in the UK finds itself at a “crucial turning point” and must push and lead change to positively transform the train network, a leading industry figure will announce at a key note speech later today. Chairman of...

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

27.02.17: Customer service watchdog Which? has penned a letter to train operators urging them to address their failures in reimbursing customers, and stop breaking consumer law by using “industry-wide terms and conditions as a smokescreen to stop co...

Rail recommendations due in spring for north’s Strategic Transport Plan

Rail recommendations due in spring for north’s Strategic Transport Plan

22.02.17: Transport for the North’s (TfN’s) major rail and roads reports are due to be published in late spring, and will inform its work to create England’s first pan-regional Strategic Transport Plan that will seek to unify local autho...

TOCs urged to refund passengers as 20% missing out on best tickets

TOCs urged to refund passengers as 20% missing out on best tickets

14.02.17: TOCs are being urged to refund passengers after a mystery shopper experiment conducted by the rail regulator found that 20% of buyers either selected a more expensive ticket than necessary or put themselves at risk of a penalty fare when using a...

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

01.02.17: Rail companies are set to make it easier for customers to find cheaper train fares in the most radical overhaul of the fares system since the 1980s. First outlined by the DfT last year, the agreement means passengers on trains between Londo...

Rail travel in Britain continues to see long-term boom

Rail travel in Britain continues to see long-term boom

27.01.17: The number of passenger journeys on Great Britain’s railways increased by 5.1% last year, continuing rail’s long-term increase, new figures have revealed. The ORR’s new report on regional rail usage revealed that 1.464 bil...

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Almost 1.5 million eTickets sold six months after introduction

27/03/2017Almost 1.5 million eTickets sold six months after introduction

Newly released figures of eTicket sales have shown that over one million have been sold since the modern system was first implemented last year. ... more >
Southern completes Class 377 modifications for extreme winter weather

27/03/2017Southern completes Class 377 modifications for extreme winter weather

Southern’s Class 377 fleet has been given a major upgrade to make it more resilient to frost and snowy weather this winter. Engineers ... more >
First MTR joint venture awarded South Western franchise

27/03/2017First MTR joint venture awarded South Western franchise

First MTR South Western Trains Limited (First MTR) has been awarded the new South Western franchise by the government, which will see the introdu... more >

editor's comment

08/03/2017A celebration of rail achievement

Welcome to this special UK Rail Industry Awards (UKRIA) review issue of RTM. The fourth edition of the prestigious awards took place on 9 February at London’s Battersea Evolution and, once again, was a huge success.  With over 1,100 rail decision-makers in attendance, the black-tie event was a great place for networking and celebrating the success of the rail industry in the last 12 months. To see who won at this year’s... read more >

last word

Reasons to be cheerful

Reasons to be cheerful

Ahead of the major imminent reforms to the apprenticeship system, Simon Rennie, general manager of the National Training Academy for Rail, outlines the industry’s reasons to be positive abo... more > more last word articles >

'the sleepers' daily blog

Raising wall work at Linlithgow heritage railway site completed

24/03/2017Raising wall work at Linlithgow heritage railway site completed

Work has been completed to raise the height of walls bordering the railway heritage site at Royal Terrace and Union Road in Linlithgow, as part of the Edinburgh Glasgow Improvement Programme (EGIP). A total of £650k has been put into the project to ensure the boundary of the railway is compliant with safety standards for an electrif... more >
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Overcoming the challenges of e-ticketing

23/03/2017Overcoming the challenges of e-ticketing

Justin Stenner, head of technology for Heathrow Express, considers the  benefits and drawbacks of implementing e-ticketing on rail services.... more >
Breathing life back into the Connaught Tunnel

23/03/2017Breathing life back into the Connaught Tunnel

Linda Miller, former Crossrail project manager, Connaught Tunnel, reflects on the challenges of widening and deepening the vital Victorian tunnel... more >
The case for rail integration

23/03/2017The case for rail integration

Jeremy Long, CEO of European Business at MTR Corporation, reflects on how stronger integration of train and track could benefit major rail infras... more >
Getting fire testing standards right

23/03/2017Getting fire testing standards right

Richard Nowell, rolling stock engineer at the RSSB, discusses the ‘EN 45545-2 Fire testing of materials and components for trains’, a... more >

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interviews

Intertrain: ready for the future

23/02/2017Intertrain: ready for the future

RTM recently attended Intertrain’s ‘Driving for Success’ event in Doncaster, where leaders from major players such as Carillion... more >