Interviews

13.07.17

Expanding an unprecedented level of style and comfort

Source: RTM Jun/Jul 17

At the end of May, Eurostar introduced its new e320 train on the London-Brussels route. Rob Haycocks talks to RTM about what passengers can expect from the new units and how they differ from the company’s original fleet.

Our state-of-the-art new e320 trains revolutionise short-haul travel in Europe. Designed by the world-famous Italian design house, Pininfarina, renowned for its iconic car designs, the Siemens-built e320 boasts 20% more capacity than the original Eurostar trains. 

With a bold new design, chic interiors as well as wi-fi connectivity and over 300 hours of on-board entertainment streamed to customers’ personal devices, the new trains provide an unprecedented level of style and comfort. 

Since the first e320 was introduced on the Paris route in November 2015, they have performed successfully, proving very popular with business and leisure customers alike, who appreciate the enhanced features and technology. 

Now that they are on the Brussels route, we’re happy to give more of our customers the opportunity to experience them. The e320 trains are interoperable, which means they can operate across the European high-speed network, including crucially to Rotterdam and Amsterdam, so they are a key part of our plan to operate that route. 

The arrival of the new trains on the Brussels service is part of a £1bn programme of investment in Eurostar’s fleet, stations and service which included the purchase of 17 new e320 trains and the refurbishment of its original trains. 

With regards to the existing fleet, Eurostar has three of its completely refurbished e300s in service. They are fitted out with a new livery, and the same Pininfarina-designed interior as the e320s. The fourth e300 will be in service over the coming weeks, and they are coming through around every six months. 

At the moment, Eurostar is going through a major investment programme to transform the customer experience. Passengers on the new fleet benefit from more space, wi-fi and access to on-board entertainment. Beyond that, we are also investing heavily in our stations, with a new Business Lounge in Paris, and we recently unveiled improvements to the check-in area at Brussels. 

The introduction of the e320 on the London-Brussels service also follows an extensive renovation of the Eurostar terminal in Brussels Midi. This has created an expanded departure area and a more efficient check-in space, which will be further enhanced by the introduction of facial recognition e-passport gate technology for the peak summer holiday period. 

Eurostar is also in the final stages of preparation for the launch of its new direct service to Rotterdam and Amsterdam, and it plans on introducing an inaugural service by the end of the year. The focus will then be on gearing up to the peak Easter getaway period.

FOR MORE INFORMATION

W: www.eurostar.com

Comments

Gman   21/07/2017 at 11:39

the original Alstom trains are better

Foaming Stoat   08/08/2017 at 12:31

Thanks, Gman - that well argued and persuasive point was most illuminating. Anyway, how are Squirrel and the 24-hour Party People these days?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

Government gives ‘hugely important’ £208m Belfast Transport Hub the green light

22/03/2019Government gives ‘hugely important’ £208m Belfast Transport Hub the green light

A new £208m Belfast Transport Hub with major rail and bus connections has been granted planning permission by the Department of Infrastruct... more >
New to-the-minute measures for train punctuality introduced to tackle delays

22/03/2019New to-the-minute measures for train punctuality introduced to tackle delays

New measures of train punctuality are to be released by train operators and Network Rail next month in a bid to improve performance. The Rai... more >
FirstGroup finalises £100m order for Hitachi trains as plans for London-Edinburgh rail link move forward

22/03/2019FirstGroup finalises £100m order for Hitachi trains as plans for London-Edinburgh rail link move forward

FirstGroup has finalised a £100m order for Hitachi AT300 electric trainsets in a partnership between the two companies to create a new Lond... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

The West Midlands 30-year strategy

19/03/2019The West Midlands 30-year strategy

Malcolm Holmes, executive director of West Midlands Rail Executive (WMRE), outlines the West Midlands Rail Investment Strategy 2018-2047. The West Midlands Rail Executive was formed three years ago to give local authorities a direct influence over the award of the region’s main rail franchise. Working with the Department for Transpo... more >
read more blog posts from 'the sleeper' >

comment

26-30 Railcard: taking advantage of opportunities

19/03/201926-30 Railcard: taking advantage of opportunities

After a nine-month national trial, the rail industry launched its seventh National Railcard for 26-30-year-olds on 2 January 2019. Rail Delivery ... more >
Caledonian Sleeper: a railway icon re-imagined

19/03/2019Caledonian Sleeper: a railway icon re-imagined

The world-renowned Caledonian Sleeper, due to begin operations at the end of spring 2019, completed its first Scotland to London journey earlier ... more >
East West Rail: the next steps

19/03/2019East West Rail: the next steps

In January, five route options for the central section of East West Rail were published as part of a public consultation on the next phase of the... more >
Rail's role in transit-orientated developments

19/03/2019Rail's role in transit-orientated developments

Jonathan Bray, director at the Urban Transport Group (UTG), argues that transit-oriented developments are the future – and that rail has a ... more >

rail industry focus

View all News

interviews

Women in rail - is the industry on the right track?

12/03/2019Women in rail - is the industry on the right track?

RTM sits down with Samantha Smith, sole female member of the TransPennine Route Upgrade Alliance Leadership Team, to find out more about encourag... more >