Latest Rail News

07.08.12

Award for train cleaner who found family’s missing Games tickets

A train cleaner at Liverpool Street station who volunteered to sort through its bins to find a family’s missing Olympics tickets has been given a ‘Champions’ award by Greater Anglia.

The mother and son realised they had mislaid their tickets on their way to Stratford, and re-traced their steps, working out they could have been left with other rubbish on a train from Liverpool Street. 

Giarracco managed to find the tickets and Greater Anglia’s customer service director Andrew Goodrum said: “Gaspare really is a champion; he’s gone the extra mile to ensure a customer’s once-in-a-lifetime trip to the Games could go ahead. His actions exemplify what good customer service is all about; he is a great role-model for us all.” 

His manager Suzanne Geiger, who nominated him for special ‘Champions’ award, given by Greater Anglia in recognition of those who have made a particularly significant contribution to the smooth running of services during the Games. 

(Image shows Gaspare Giarracco being presented with his award at London Liverpool Street station by Suzanne Geiger of Greater Anglia’s train presentation team.) 

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