Latest Rail News

14.03.18

‘Millennial railcard’ website crashes due to ‘unprecedented’ demand

The website selling “millennial railcards” crashed as the new cards went on sale yesterday.

Passengers aged 26-30 were supposed to be able to buy the railcards, giving a third off most rail fares in Britain, for the first time as part of a trial.

However, the website struggled to cope with the demand for the digital cards, and some passengers were unable to purchase their railcards.

In a series of tweets National Railcards said that there had been an “unprecedented number” of people visiting the site and that it was struggling.

The first tweet highlighting the problem was sent by National Railcards’ account at 08:43am, with regular updates on the team’s progress to resolve the problem.

However, at 02:54pm a further tweet confirmed that visitors to the website were still experiencing problems.

Many passengers expressed their frustration at being unable to buy the new cards.

 

 

By 06:38pm National Railcards confirmed that all of its 10,000 26-30 railcards had sold out and invited people to register their interest for further updates.

The organisation apologised for the difficulties experienced by visitors to the website: “We’re sorry to those who weren’t able to get a trial 26-30 railcard as a result of technical issues.

“We will consider carefully the high demand we’ve seen as part of this trial.”

Top image: Stephane Noiret

Have you got a story to tell? Would you like to become an RTM columnist? If so, click here.

Comments

There are no comments. Why not be the first?

Add your comment

 

Rail industry Focus

View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

14/11/2019Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

Rail Technology Magazine’s Matt Roberts explains the significant role data can play within the future development of the rail industry. Standing as a cornerstone of the UK transport network, the rail industry is forever striving to in... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projects across the UK, Pearson Business School, part of... more >