Latest Rail News

11.09.18

New Network Rail boss tells MPs he will put passengers’ interests first

The new chief executive of Network Rail Andrew Haines has told MPs he will put “passenger’s interests front and centre” following “seven sustained years of decline in performance.”

Haines outlined his priorities for his Network Rail tenure and the key challenges facing the organisation when he was questioned by the Transport Select Committee.

After being asked to identify Network Rail’s biggest weakness, Mr Haines told the committee: “I think the passengers fundamentally don’t understand what Network Rail does and I don’t think they have confidence that Network Rail is looking out for them.

“So, my commitment is to make sure passengers’ interests are front and centre of Network Rails’ agenda for every single one of our employees.”


Haines added: “The reason I took on the job — a few people described it to me as one of the worst jobs in Britain — was because I’ve been very passionate throughout all my career about putting passengers first, and I’m not sure Network Rail is perceived as that at the moment.”

Haines took over from Mark Carne as chief executive at the government-owned company last month, leaving his role at the Civil Aviation Authority.

He warned that the industry is in a position where it believes “seven sustained years of decline in performance cannot be dealt with”.

He added: “I fundamentally don’t believe that.”

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Image credit -  PA/PA Wire/PA Images

Comments

There are no comments. Why not be the first?

Add your comment

 

related

Rail industry Focus

  • 02/11/2019Monica Barbosa: Women In Rail

    Director of business development and communications at Xrail, Monica Barbosa, thinks women are missing out on exciting opportunities because the lack of gender diversity in the rail industry.
  • 01/11/2019The dangers of fatigues

    Working long hours, poor health, too little sleep, a demanding job and more can all make us tired and affect our mental and physical performance – and when we’re fatigued we make more...
View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

NPR, TRU & Fleetwood Mac

18/10/2019NPR, TRU & Fleetwood Mac

Switch up your playlist with the first #WeAreRTM podcast, gain exclusive insight into the leaders running the rail industry their opinions on recent headlines, visions for the future and meet the personalities behind the job titles. It's no... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in the Midlands. He said: “It’s very... more >