Latest Rail News

19.04.16

Parliamentary inquiry into rail passenger experience launched

Witnesses are being invited to submit evidence on British railway passengers’ experiences to a new Transport Select Committee inquiry.

The inquiry is seeking written evidence on information provided to passengers before, during and after journeys, ticketing, in-train facilities, performance measures and mechanisms to hold operators accountable.

Consumer group Which? warned that “consumers are getting a raw deal” following their latest passenger satisfaction survey.

The committee is carrying out a series of inquiries into the future of rail. Their other inquiries have been about rail technology and the future of digital rail. It will also look separately at the Office of Rail and Road (ORR’s) recommendations following a super-complaint by Which? about railway ticket compensation.

The inquiry is open to written evidence until 25 May. To take part, click here.

(Image c. Gareth Fuller from PA Wire)

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