Comment

25.06.19

Increasing passenger confidence and accessibility with the Rail Delivery Group

Source: RTM June/July 2019

The Rail Delivery Group plans to make travelling by train easier than ever before by making trains and stations more accessible and developing a new app.

Robert Nisbet, Director of Regions and Nations at the Rail Delivery Group, tells June/July RTM he hopes the changes will give passengers “more control over their journey”.

He said: “The industry’s work to provide information more easily will enable passengers to better plan according to their needs and have smoother and more reliable journeys. But we also need to drive bigger changes to make the railway more accessible, supporting more people to travel by train.

“From November, customers will be able to set up user profiles and spend far less time on the phone booking assistance. Beginning next year, rail staff will start using the upgraded systems which will remove the need for telephone calls between busy staff members.”

On accessibility, Mr Nisbet wants the group to focus on boosting accessibility for passengers.

He added: “To make the network itself more accessible, we’re investing billions of pounds into thousands of more accessible carriages. Passengers will soon notice the difference with new trains this year including on-board passenger information systems that provide better audio-visual information about journeys.

“We’re also upgrading infrastructure to make stations across the country more accessible, with over £500m of improvements delivered since 2006. An additional £300m of funding from government is helping us to make 73 more stations accessible by 2024.”

For the full interview and more, read the June/July edition of Rail Technology Magazine.

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

View all News

rail industry focus

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Year with brand-new infrastructrure to... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the TOC, gives RTM an update on the innovative scheme. Recognising that young people are more likely to take a risk trespassing on railway tracks, C... more > more last word articles >

'the sleepers' daily blog

Apprentice to Co-leading the Rail Sector Deal

05/06/2019Apprentice to Co-leading the Rail Sector Deal

In a series of Q&A’s with key speakers on the run up to TransCityRail Midlands, we caught up with TransCityRail panellist and Amey’s commercial account director, Anna Delvecchio, for her insight into what the Rail Sector Deal means for the rail industry and its supply chain. Anna started her career as an apprentice at the age o... more >
read more blog posts from 'the sleeper' >

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

By Ewan Quayle, Rail Technology Magazine Reporter Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on R... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in ... more >
Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projec... more >
Women in rail - is the industry on the right track?

12/03/2019Women in rail - is the industry on the right track?

RTM sits down with Samantha Smith, sole female member of the TransPennine Route Upgrade Alliance Leadership Team, to find out more about encourag... more >