Latest Rail News

06.08.13

First Great Western delay ‘unacceptable’

First Great Western has apologised after passengers were stranded for over five hours on Sunday.

The service from Penzance to London Paddington broke down near Pewsey in Wiltshire, stranding over 500 passengers on board.

The train finally arrived in London at 10.15pm, five hours and forty minutes late, after a fractured air pipe caused the brakes to lock.

FGW has apologised for delay and said refunds and compensation would be arranged.

The service was overcrowded and the toilets were not functioning, adding to passengers’ misery, the BBC reported.

First Great Western managing director Mark Hopwood said there was “no doubt it wasn't a good experience in any shape or form last night. Clearly what I need to do is say sorry.

“We are sorry. We need to investigate what's gone on and we need to learn some lessons quickly from this. It took a lot longer to find the fault than we wanted.”

A spokesperson said: “A delay of this magnitude is unacceptable and a full investigation will be carried out.”

Tell us what you think – have your say below, or email us directly at opinion@railtechnologymagazine.com

Comments

There are no comments. Why not be the first?

Add your comment

 

Rail industry Focus

  • 11/09/2019The next generation of rail infrastructure

    How the rail industry delivers the next generation of complex infrastructure will rely heavily on the people tasked with leading the projects, and the technology they use to do it. Faithful+Gould...
  • 11/09/2019Putting passengers first

    How does the rail industry design the railways for the next 40 years, and when it does, how do we make sure it’s all done with the passenger in mind? Jane Fisher joined three members of the Arup team...
View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

Connecting Network Rail with the supply chain

17/09/2019Connecting Network Rail with the supply chain

Continuing our mission to connect buyers with suppliers, This year TransCityRail North is adding a new element to the event. We are introducing an incomparable opportunity for you to meet with over 11 procurement directors from Network Rail... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in the Midlands. He said: “It’s very... more >