Latest Rail News

17.01.14

Overcrowding and antisocial behaviour deter passengers

Transport operators in the capital must do more to improve the travel environment for passengers, London TravelWatch has urged.

New research suggests that after fares and service reliability, this is their main concern. Antisocial behaviour and overcrowding can deter transport users, and a more proactive approach to litter on vehicles and at stations could help to improve the passenger environment.

TravelWatch also suggested measures to improve lighting and station design.

Janet Cooke, chief executive of London TravelWatch said: “Some of the more serious forms of anti-social behaviour probably fall to the police to deal with but our report highlights a number of areas where progress can reasonably be expected from the transport industry – for example highlighting the presence of authority figures such as station staff, bus drivers and revenue protection inspectors.

“We would also like operators to mitigate the over-crowding of services not only by using larger or more vehicles, but also by improving the usable space within vehicles for standing by providing more and better grab handles.”

Tell us what you think – have your say below, or email us directly at opinion@railtechnologymagazine.com

Comments

John   17/01/2014 at 20:05

Well firstly I would like to point out the country is a bit bigger than just London, and the same issues exist all over the transport network. Secondly, (regarding the railway) would Ms Cook please recall Sir Mcknulty's report regarding savings within the rail industry, which generally amounts to staff reductions. Ie station staff, ticket office staff etc. Is Ms Cook prepared to question and oppose the legitimacy of such reports in the transport industry to achieve the requirements detailed in her statement. Thirdly. On to overcrowding. Well due to the whim of Sir Branson (who I do respect except for this) decided that twice the number of trains can run, but suprisingly at half the length. Great plan on an already congested network. Is Ms Cooke prepared to lobby government to allow operating companies to buy more coaches for these shortened trains. Long distance cross country trains used to be 7 or 8 coaches long where they are now 4 or 5. Again a phenomenon probably repeated country wide and industry wide. I think I am wasting my fingers typing this, and the same story is probably apparent across the whole transport industry not just rail. Can someone please do something about it.

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