Latest Rail News

22.04.16

London TravelWatch call for better passenger compensation as new delay figures leaked

London TravelWatch has called for an extension of automatic passenger compensation after leaked documents show the highest level of delays on British railways in eight years.

According to documents seen by The Times, Office of Rail and Road (ORR) figures show that 10.9% of trains were delayed by five minutes or more in the past 12 months, the highest amount in eight years.

London TravelWatch responded by saying compensation for delayed commuters needs to be improved, echoing an ORR report published in response to a super complaint by consumer group Which? last month.

Stephen Locke, chair of London TravelWatch, said: “These figures won’t come as a surprise to long suffering commuters and reinforce what London TravelWatch has been saying over the last 18 months. Many commuters continue to suffer delays of 15 to 20 minutes but receive no compensation and see no signs of improvement.

“Train operators must keep passengers better informed when delays are going on and the compensation regime must be adjusted to apply automatic compensation after 15 minute delays.”

Virgin’s new automatic compensation scheme won the award for Service Innovation at the 2016 UK Rail Industry Awards.

Legislation forcing train companies to spend the compensation money for delays they receive from Network Rail on improving passenger experience is currently being debated in the House of Commons.

The Department for Transport said the figures were due to a planned programme of rail improvements. A spokesperson said: “While this work is ongoing, some disruption is necessary but we expect Network Rail to keep this to a minimum and ensure passengers can get where they need to go.”

(Image c. Johnny Green from PA Images)

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Grand Central plans new rail route from Blackpool to London from spring 2020

25/06/2019Grand Central plans new rail route from Blackpool to London from spring 2020

Grand Central will run a new route from Blackpool to London from spring 2020, the train operator announced today. The new InterCity services... more >
Transport for Wales awards first ECI contracts for £700m South Wales Metro

25/06/2019Transport for Wales awards first ECI contracts for £700m South Wales Metro

Transport for Wales (TfW) has awarded three companies to begin preparatory works on the £738m South Wales Metro, the organisation announced... more >
Increasing passenger confidence and accessibility with the Rail Delivery Group

25/06/2019Increasing passenger confidence and accessibility with the Rail Delivery Group

The Rail Delivery Group plans to make travelling by train easier than ever before by making trains and stations more accessible and developing a ... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

By Ewan Quayle, Rail Technology Magazine Reporter Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on R... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in ... more >
Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projec... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. ... more > more last word articles >

'the sleepers' daily blog

Apprentice to Co-leading the Rail Sector Deal

05/06/2019Apprentice to Co-leading the Rail Sector Deal

In a series of Q&A’s with key speakers on the run up to TransCityRail Midlands, we caught up with TransCityRail panellist and Amey&rsqu... more >
read more blog posts from 'the sleeper' >

comment

Increasing passenger confidence and accessibility with the Rail Delivery Group

25/06/2019Increasing passenger confidence and accessibility with the Rail Delivery Group

The Rail Delivery Group plans to make travelling by train easier than ever before by making trains and stations more accessible and developing a ... more >
Diversity, inclusion and marking 100 years of Women in Engineering

24/06/2019Diversity, inclusion and marking 100 years of Women in Engineering

100 years of Women in Engineering, and transforming the future too One hundred years on from the birth of the Women in Engineering Society (... more >
Challenging perceptions of apprenticeships in the rail industry with Anna Delvecchio

20/06/2019Challenging perceptions of apprenticeships in the rail industry with Anna Delvecchio

RTM talks exclusively to one of the rising stars of the industry and Transport’s Woman of the Year 2018, Anna Delvecchio. Amey’s... more >
Hitachi trains for Happy trains

10/06/2019Hitachi trains for Happy trains

ScotRail project manager Kirsty Devlin discusses the withdrawal of Class 365s, to be replaced with the brand-new Class 385 fleet. While Scot... more >