Latest Rail News

22.10.18

Passengers ‘deserve better’ as ScotRail fined £2.2m for failing to meet performance targets

ScotRail has been fined £2.2m across the first six months of the year after failing to meet a succession of targets.

The train operator missed 15 out of 38 targets between April and June, according to a service quality report, and failed to meet targets in areas including toilets, litter at stations and train cleanliness.

More than £1,180,000 of fines were issued by Transport

 Scotland between January and March, and a following £1,061,000 of penalties were issued in the next three-month period.

ScotRail is fined by Transport Scotland whenever it breaches performance measures, and Scottish Labour’s transport spokesperson Colin Smyth has criticised the franchise’s performance, according the Press Association.

He said: “Passengers across Scotland deserve better than this failing ScotRail franchise.

“The least they can expect for a four-figure season ticket is for trains to be clean but as these official figures show that is routinely not the case.

“These fines are not worth the paper they are written on, with privately-run ScotRail funded by the taxpayer through subsidies in the first place.

“It is passengers who are essentially paying both the fines and the price for their continued mismanagement of our railways.”

A Transport Scotland spokeswoman said: “Action is already under way to address areas of concern outlined in the Squire (Service Quality Incentive Regime) report, resulting in some encouraging improvements and a reduction in penalties compared to last quarter.

“A hundred and forty extra staff are being recruited to address the staffing issues which lead to ticket offices being closed when they should be open and to improve the availability of on-train staff.”

The money from penalties is reinvested into Scotland’s railways, according to ScotRail.

David Lister, ScotRail Alliance sustainability and safety assurance director, said: “We know there is a lot of work still to be done but these figures confirm the progress ScotRail is making.

The investment we are making – in new and refurbished trains, in station facilities and in our people – is part of our plan to build the best railway Scotland has ever had.”

Image credit - George Clerk

Comments

There are no comments. Why not be the first?

Add your comment

 

Rail industry Focus

View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

NPR, TRU & Fleetwood Mac

18/10/2019NPR, TRU & Fleetwood Mac

Switch up your playlist with the first #WeAreRTM podcast, gain exclusive insight into the leaders running the rail industry their opinions on recent headlines, visions for the future and meet the personalities behind the job titles. It's no... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in the Midlands. He said: “It’s very... more >