Latest Rail News

13.02.19

ScotRail issued second formal warning over performance in two months by Scottish Government

Minister have issued ScotRail with its second improvement notice in less than two months after failing to meet contractual targets.

Transport Scotland has issued a ‘remedial plan notice’ in recognition that it will be “extremely difficult” for ScotRail to reach its targets this franchise year.

Customer satisfaction has fallen to 79% in the most recent National Rail Passenger Survey (NRPS) results and Transport Focus, the watchdog behind the national survey, pointed to delays and cancellations as the main reasons for unhappy passengers.

Transport secretary Michael Matheson said the latest NRPS results are “unsurprising and clearly linked to recent poor performance. Too often passengers have been left disappointed and this must change swiftly.”

Issuing the order, Matheson said: “Having already issued one remedial plan notice, it is frustrating that another follows.

“ScotRail recognises the reasons for this notice and the direct link between train service reliability and customer satisfaction.

"I require quick action to ensure the ongoing record investment in infrastructure, fleets and staff quite rightly translates to better satisfaction levels and a more attractive service.

ScotRail has a contractual obligation to reach an average customer satisfaction of 88.5%, but Transport Scotland highlights that the operator would need to score in the high nineties to reach this average following recent results.

The remedial plan notice requires ScotRail to set out how it will put measures in place to improve its performance, and it must submit a remedy plan within the next 12 weeks. This is in addition to the existing remedial plan which was issued before Christmas and is due by 18 February.

ScotRail Alliance operations director David Simpson said: “Everyone at the ScotRail Alliance is working flat out to improve punctuality for our customers, and it is a real positive to see performance continuing to show such significant improvement.

“We know that this continues to be a challenging time, and there are areas where we need to deliver a better service, but things are moving in the right direction.”

The Scottish Greens' transport spokesman John Finnie called for urgent improvements and said: “ScotRail's performance has gone from bad to worse, with delays, cancellations and overcrowding commonplace.”

Transport Scotland did note that whilst the train operator is currently some way off meeting its targets, the last three periods have each shown slight improvements in overall performance.

Image credit - George Clerk

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Record number of passenger journeys as UK rail revenue rises to four-year high

18/06/2019Record number of passenger journeys as UK rail revenue rises to four-year high

Record figures of rail passenger journeys have been recorded in England, Scotland and Wales, according to the most recent quarterly report by the... more >
Rail union Aslef launches 'On Track with Diversity' report at Houses of Parliament

18/06/2019Rail union Aslef launches 'On Track with Diversity' report at Houses of Parliament

Train drivers’ union Aslef launched its On Track with Diversity report at the Houses of Parliament on Monday, as it looks to increase ... more >
Dawlish railway may be ‘moved out to sea’ to protect it from storms under new proposals

13/06/2019Dawlish railway may be ‘moved out to sea’ to protect it from storms under new proposals

The storm-battered Dawlish rail line could be “moved out to sea” and away from the “hazard” of the cliffs under new plans... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

rail industry focus

View all News

interviews

Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projec... more >
Women in rail - is the industry on the right track?

12/03/2019Women in rail - is the industry on the right track?

RTM sits down with Samantha Smith, sole female member of the TransPennine Route Upgrade Alliance Leadership Team, to find out more about encourag... more >
TfN Strategic Transport Plan: not just for transport's sake

22/01/2019TfN Strategic Transport Plan: not just for transport's sake

Peter Molyneux, Transport for the North’s (TfN’s) strategic roads director, has been leading on the development of the seven economic... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. ... more > more last word articles >

'the sleepers' daily blog

Apprentice to Co-leading the Rail Sector Deal

05/06/2019Apprentice to Co-leading the Rail Sector Deal

In a series of Q&A’s with key speakers on the run up to TransCityRail Midlands, we caught up with TransCityRail panellist and Amey&rsqu... more >
read more blog posts from 'the sleeper' >

comment

Hitachi trains for Happy trains

10/06/2019Hitachi trains for Happy trains

ScotRail project manager Kirsty Devlin discusses the withdrawal of Class 365s, to be replaced with the brand-new Class 385 fleet. While Scot... more >
Malcolm Holmes on new stations for the Black Country

10/06/2019Malcolm Holmes on new stations for the Black Country

Malcolm Holmes, executive director of the West Midlands Rail Executive, described the new stations set to be built for the Black Country region o... more >
The skills bottleneck: Dealing with growing apprenticeship demand

10/06/2019The skills bottleneck: Dealing with growing apprenticeship demand

Richard Turner, head of apprenticeships at Network Rail, details the reasons for growing apprenticeship demand in the rail sector over the coming... more >
A train journey on the Midland Main Line 15 years from now…

10/06/2019A train journey on the Midland Main Line 15 years from now…

Chris Hobson, director of policy and external affairs at the East Midlands Chamber, talks in detail about what travelling through the region will... more >