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26.05.16

Tram passenger satisfaction at record high, but Midland Metro slips

Tram passenger satisfaction is higher than it has ever been following network improvements, the latest Transport Focus passenger survey has found.

The 5,707 tram passengers, surveyed by Transport Focus in autumn 2015, gave the tram network an overall satisfaction rating of 92%, compared to 90% in 2014.

The networks with the biggest increase in passenger satisfaction were Sheffield Supertram and Manchester Metrolink, which increased from 92% to 97% and 85% to 89% respectively. Both networks have undergone substantial improvement works.

However, Midland Metro, which is currently experiencing delays in improvements, had a decline in passenger satisfaction from 90% to 81%.

David Sidebottom, Transport Focus passenger director, said: “It’s great to see tram passenger satisfaction riding high once again. This is despite lots of engineering work to expand, improve and renew existing tram systems.

“It is vital that operators and authorities now use these results to improve the passenger experience even further.”

Passenger satisfaction also increased on key criteria. Satisfaction with the length of the journey increased from 84% to 87% and satisfaction with value for money increased from 61% to 69%.

The tram network was also more popular than buses or national rail, which scored 86% and 83% satisfaction in similar surveys.

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