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28.04.16

Passengers must be at heart of rail upgrades – Transport Focus

Passengers’ needs must be paramount in current and future rail developments, Transport Focus has said.

In its 2016-17 workplan, the watchdog said that TOCs need to provide better information during planned and unplanned disruptions, such as the ones that hit the Southern rail line this week following a rail strike, and adequate compensation for passengers.

It also said that plans for upgrades at Waterloo and Euston should include lessons learned from the upgrades at Glasgow Queen Street, Reading and Bath.

Transport Focus added: “Longer term, the government and rail-industry planning processes for the 2019-24 spending period need to be radically re-focused on passengers – now the main overall funders of the day-to-day railway in England.

“Our ambition is that any planning process is judged by those passengers involved as being successful in understanding and listening to the passenger voice.”

David Sidebottom, passenger director at Transport Focus, wrote for RTM's February edition about the latest National Rail Passenger Survey.

(Image c. Gareth Fuller from PA Wire)

Comments

Andrew Gwilt   29/04/2016 at 15:06

Well most passengers are already aware of how the railways are being upgraded such as the Thameslink Programme, Crossrail project, GEML overhead wiring renewals (aswell the overhead wiring works on the Southend Victoria line), GWML electrification works and other infrastructures that is already taken place in other areas such as Manchester, Scotland and the North of England.

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