Rail franchises operators & contracts

05.07.18

ATW pays out £2.4m in penalties for delayed and cancelled services

Arriva Trains Wales has paid out over £2.4m in financial penalties for delayed or cancelled services, a North Wales Assembly Member (AM) has announced.

 Speaking to the Welsh Assembly on Tuesday, Aberconwy AM Janet Finch-Saunders outlined the “startling” figures that detailed the payouts since 2010.

 Finch-Saunders tabled the question to transport secretary Ken Skates and questioned why the penalties were given.

 “Transport for Wales will closely monitor the performance of KeolisAmey and will penalise them should they not meet the benchmarks set out in the contract in areas such as cancellations, short formation of services, passenger time lost and the condition of stations and trains,” said the transport secretary.

 Skates added that “it is not possible at this stage” to advise the level of financial penalties because it will depend on the number and scale of the failures to achieve the benchmarks.

 “The penalties were levied for failures to meet punctuality benchmarks and for services cancelled for reasons within the operator's control,” Skates commented.

 Finch-Saunders said: “These figures are quite startling – when you look at the amounts being paid out of poor service, it really is worrying.

“Whilst the sums have come down over the years, it is a concern that they remain higher than anyone would like. Travellers would much rather their services ran to the published timetables than the Welsh Government received another payout – so maybe the cabinet secretary needs to look at other ways to incentivise adequate performance.”

 Arriva Trains Wales began work on a £200k makeover to modernise its Class 158 and Class 150 fleets last month.

 An Arriva Trains Wales spokesperson said: “Last year we were the best Right Time operator in the UK and this year our performance has continued to be strong.

 “There are a number of complex measures rightly designed to encourage all train operators in the UK to reach the best possible standards of performance and we will always do our best to provide our customers with the most reliable service possible.”

ATW's finance director pointed out that the figures are rail industry-wide performance regimes- adding that the only way to judge the statistics is to compare them against other train providers.

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Image credit: DigitalAllsorts

Comments

There are no comments. Why not be the first?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

Former Aston Villa chair announced as WMCA HS2 growth delivery chair

21/09/2018Former Aston Villa chair announced as WMCA HS2 growth delivery chair

Steve Hollis has been announced as the new chair of the West Midlands Combined Authority (WMCA) HS2 growth delivery board. A former chairman... more >
Major northern station upgrade reaches phase two of redevelopment

21/09/2018Major northern station upgrade reaches phase two of redevelopment

Plans to improve the Doncaster Railway Station have reached phase two of the redevelopment process. Work has begun on the plans, developed b... more >
Northern unveils new digital train for roll-out at end of year

21/09/2018Northern unveils new digital train for roll-out at end of year

Northern has unveiled its refurbished Class 158 digital train for passengers, ahead of the new fleet’s complete roll-out by the end of the ... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

The East Coast franchise report tells us what we already knew: it was a bid set up to fail

18/09/2018The East Coast franchise report tells us what we already knew: it was a bid set up to fail

RTM's Jack Donnelly assesses what the Transport Committee's latest report on the VTEC franchise means for the industry as a whole “Even now, there is no concrete plan, nor timescales, for the interim operator of this franchise. From our inquiry, we cannot be sure, and cannot reassure passengers or public, that the arrangements ... more >
read more blog posts from 'the sleeper' >

comment

Northern Powerhouse Rail: The need for change

18/09/2018Northern Powerhouse Rail: The need for change

Northern Powerhouse Rail (NPR) will be transformational for the north – it will change the way people live, work, and play. It will rebalan... more >
Innovation through people and technology

18/09/2018Innovation through people and technology

Ian Prosser, HM chief inspector of railways and director of railway safety at the ORR, picks out the key industry challenges to focus on based on... more >
Why we all must mind the gap

18/09/2018Why we all must mind the gap

Clair Mowbray, chief executive of the National College for High Speed Rail (NCHSR), explains how we can all ensure the UK’s next generation... more >
3D printing: from virtual to real

11/09/20183D printing: from virtual to real

Like so many other technological advancements, 3D printing has moved from being the stuff of science fiction, through niche industrial applicatio... more >

rail industry focus

View all News

interviews

Going global: an interview with Network Rail’s Leevan Finney

29/08/2018Going global: an interview with Network Rail’s Leevan Finney

RTM’s Jack Donnelly sat down with one of the leading minds behind Network Rail’s most advanced and innovative rail maintenance techno... more >