Fares, rail policy and DfT news

10.02.20

Government action on poor West Midlands Trains

Transport Secretary, Grant Shapps has today (Feb 9th) called for West Midlands Trains to invest an extra £20m on improving services for passengers after consistent poor services.

The funding is set to help passengers across the West Midlands, who use West Midlands Railway and London Northerwestern services, see improvements on timetables and the enrolment of new train drivers to tackle staff shortages.

They will also continue to be offered compensation for poor service with discounts on season tickets and off-peak fares.

The Department for Transport has illustrated clearly that operators should see this step as a warning that poor performance, which therefore impacts passengers, and failing to meet contractual obligations will be taken seriously with a response.

The additional £20m funding will be used for a range of measures such as:

  • Providing compensation for passengers who receive a poor service by offering a 3% discount on season ticket renewals
  • Multiple timetable improvements, with wide-ranging changes planned for May 2020 and December 2020
  • Recruiting extra conductors and drivers to aid staff shortages
  • Investment in day to day operations, to make services more reliable

Transport Secretary Grant Shapps said: “One of my priorities is getting the trains to run on time, and as a commuter myself I understand all too well the frustration caused by endless delays and cancellations.

“West Midlands Trains have failed to fulfil their obligations – to their franchise agreement and, most importantly, to their passengers. The action we’re taking means they must invest in rapidly improving services, so that passengers have reliable, punctual trains they can rely on.”

Chris Heaton-Harris, Rail Minister said: “Having monitored the poor performance of West Midlands Trains with great concern, we’re taking action to ensure they fulfil their contractual commitments and deliver the service passengers deserve.

“Every minute of delay adds up, and for far too long passengers have been left stuck on train platforms at the mercy of a fickle live departure board. Having our country’s trains run on time must be the rule, not the exception. This is a warning that operators simply must do better for their passengers.”

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

TfN: New Director for Integrated and Smart Travel programme

10/07/2020TfN: New Director for Integrated and Smart Travel programme

Transport for the North have today (July 10th) announced the appointment of Jeremy Acklam as the new Director for its Integrated and Smart Travel... more >
New TfL Commissioner inspects cleaning efforts

10/07/2020New TfL Commissioner inspects cleaning efforts

Today (July 10th), Transport for London’s (TfL’s) new Commissioner, Andy Byford, saw some of the new measures underway to make the tr... more >
Network Rail seeking contractor for Forth Bridge walk

09/07/2020Network Rail seeking contractor for Forth Bridge walk

Network Rail are currently looking to appoint a main contractor to design and build the new Forth Bridge Experience. Budding partners are be... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

14/11/2019Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

Rail Technology Magazine’s Matt Roberts explains the significant role data can play within the future development of the rail industry. Standing as a cornerstone of the UK transport network, the rail industry is forever striving to innovate and maximise efficiency in all aspects of its work. Data is just one such way of achievi... more >
read more blog posts from 'the sleeper' >

comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >