17.01.14
Overcrowding and antisocial behaviour deter passengers
Transport operators in the capital must do more to improve the travel environment for passengers, London TravelWatch has urged.
New research suggests that after fares and service reliability, this is their main concern. Antisocial behaviour and overcrowding can deter transport users, and a more proactive approach to litter on vehicles and at stations could help to improve the passenger environment.
TravelWatch also suggested measures to improve lighting and station design.
Janet Cooke, chief executive of London TravelWatch said: “Some of the more serious forms of anti-social behaviour probably fall to the police to deal with but our report highlights a number of areas where progress can reasonably be expected from the transport industry – for example highlighting the presence of authority figures such as station staff, bus drivers and revenue protection inspectors.
“We would also like operators to mitigate the over-crowding of services not only by using larger or more vehicles, but also by improving the usable space within vehicles for standing by providing more and better grab handles.”
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