CrossCountry has announced the appointments of a new Customer and Commercial Director and Service Delivery Director who will join the Executive leadership team imminently.
Mark Anderson joins CrossCountry as Customer and Commercial Director in a permanent move, having held the role on an interim basis since July 2024. Mark has worked across commercial, marketing and customer experience strategy for rail operators in both the UK and Norway, culminating in more 10 years’ experience in the industry.
Prior to working in the rail sector, Mark worked in customer and commercial roles in the travel and entertainment sectors, including Warwick Castle and LEGOLAND – bringing a broad cross-sector, customer-focused experience to CrossCountry.
Mark Anderson, incoming Customer and Commercial Director for CrossCountry, said: “It’s a privilege to take on this role permanently and continue the work we’ve started over the past year. Along with my team I'm committed to delivering continuous improvements for customers and to helping CrossCountry attract new passengers to the railway across our three nations.
“I’m excited to keep working with the team to build a more customer-focused and commercially sustainable future.”
Nick Westcott is currently Train Service Delivery Director for the Elizabeth line. His career in railway operations has spanned driver management, control, performance, train crew resourcing, and train planning at a variety of train operators.
Known for his collaborative leadership style and data-driven approach, Nick has successfully led large teams through complex industry challenges.
Nick Westcott, incoming Service Delivery Director for CrossCountry, said: “I’m really pleased to be joining CrossCountry to help shape the future of service delivery across such a unique and wide-reaching network.
“I look forward to getting out and meeting teams across the business to ensure we’re delivering the best possible service for our customers.”
Shiona Rolfe, CrossCountry’s Managing Director, said: “I’m delighted to welcome Mark permanently to the Executive team and to confirm Nick’s appointment from October. Both bring a wealth of experience and a strong customer and operational focus that will be vital as we continue to improve our service.
“Their leadership will play a key role in shaping the future of CrossCountry, and I’m looking forward to working closely with them both.”
Image credit: Cross Country
