Rainbow board at station

Network Rail join Great Western Railway in passenger information service trial

Network Rail and Great Western Railway (GWR) will be trialling a new information service supplying passengers with enhanced travel information.

The service will give passengers more accurate and improved information on delays and disruptions.

The trail launched on 26th October and will run until late November.

The passenger information system will operate on Network Rail’s Western Route running from Paddington to Penzance.

This includes services in Cornwall, Devon, Oxfordshire, the Cotswolds, Thames Valley, Wiltshire and South Wales.

From Monday to Friday between 6:30am-7:30pm Network Rail will use rainbow boards at three of its managed stations (Paddington, Reading and Bristol Temple Meads).

The rainbow boards will be displayed similarly to those seen at London underground stations using green, amber, red and black colour coding to show the condition of different services.

Weather report-style video reports will also be available on Twitter on @NetworkRailWest and @GWRHelp.

The aim is to give passengers the chance to make informed decisions when travelling via train.

Rail Minister Chris Heaton-Harris believes the new service is a further step the rail industry is taking to provide an excellent service for its passengers.

Mr Heaton-Harris said: “Passengers deserve accurate, rapid and clear information about their journeys.

“When things go wrong and people face delays, the whole rail industry should go above and beyond to help passengers get to where they want to be.

“This fantastic new service will play an important role in providing simple and reliable information, putting the priorities of passengers first.”

Barry Milsom, GWR Performance Director spoke on the role GWR are taking in this push to enhance real-time information available for passengers.

Mr Milsom said: “GWR was among the first train operators to offer real-time customer information via social media more than a decade ago.

“This joint trial allows us to work even more closely with Network Rail colleagues

“[The trial will] provide more in-depth information about what is causing delays, what is being done to resolve them and how customers can continue their journeys.”



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