Southeastern is embarking on a major upgrade to its station mapping system, aiming to improve the travel experience for passengers across its network. The initiative will see updated online maps introduced for 139 stations, with a significant focus on accessibility and ease of navigation.
Following a successful 18-month trial of 3D station maps at 25 locations, the operator is now expanding the rollout. By March 2026, 70 more stations will feature modern 3D maps, while 69 others will receive refreshed 2D maps to reflect recent upgrades and changes.
Importantly, these maps will be made available directly on the Southeastern website, rather than being limited to the National Rail Enquiries platform. This move is expected to streamline access for passengers and support better journey planning.
The 3D maps offer a more accurate, to-scale representation of station layouts, helping customers identify key facilities and accessibility features. This is particularly beneficial for those unfamiliar with a station or with specific travel needs.
“The new maps are also much clearer and give a better indication of size and scale, allowing for easier navigation, better journey planning and reduced confusion,” a Southeastern spokesperson noted.
Tina Owusu, Head of Inclusive Customer Experience at Southeastern, emphasised the importance of the initiative:
“We are always working to find new and better ways to help customers travel with confidence.
“The programme to improve station maps will mean over two-thirds of our stations will have more modern and accessible 3D maps by the end of March 2026 – while the remaining 69 station maps will be updated to capture recent upgrades and improvements to facilities.
“We believe these improvements will make a big difference to all customers, but particularly those with accessibility requirements or those travelling to a station for the first time.”
For rail staff and management, this programme represents a strategic investment in customer experience and digital infrastructure. It aligns with broader industry goals around inclusivity, passenger confidence, and operational transparency.
Image credits: Southeastern
