Fares, rail policy and DfT news

06.04.18

‘Honest’ fare-dodgers allowed to appeal penalty fares under new rule

Penalty fare rules for rail passengers have been altered to offer better protection to those who make honest mistakes, rail minister Jo Johnson has announced.

With that, the Rail Delivery Group (RDG) has published new best practice guidance on the new penalty fare regime.

Fare dodgers will continue to receive tough penalties, but those with a genuine reason for not having a valid ticket will now be able to challenge a penalty with an independent committee. Once an appeal is received, the clock will stop on the 21-day deadline for the payment of a penalty fare, until the outcome is resolved.

The process will also give greater consideration to circumstances of how and why the penalty was issued to ensure people are not unfairly penalised.

Johnson said: “Rail users should make every effort to get the right ticket for their journey, but if you make an honest mistake, you should feel confident that the appeals system will recognise this and treat you fairly.”

Jacqueline Starr, managing director of customer experience at the RDG, who wrote about smart ticketing in the latest edition of RTM, said: “Customers sometimes make genuine mistakes and the changes to the penalty fares system, which is meant to deter fare dodgers, will help those who feel they have been mistreated and ensure there is enough time to deal with their appeal.

“Fare dodgers deprive the railway of about £200m every year, money which would otherwise be invested to improving Britain’s railway for customers, communities and the economy.”

A penalty fare can be issued where an individual travels without a valid ticket, is unable to produce a railcard on a discounted ticket, stays on the train beyond the destination they have paid for, or travels in the wrong class. Passengers receive a charge of either £20 or twice the full single fare from the station where they got on the train to the next station at which the train stops.

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

14/05/2019Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

Scrapping the £56bn HS2 project could pave the way for 28 separate local infrastructure schemes to be funded instead with the case “g... more >
DfT calls for new technology to transform transport accessibility, but union warns against ‘faceless’ railway

14/05/2019DfT calls for new technology to transform transport accessibility, but union warns against ‘faceless’ railway

The DfT has called for new technologies to revolutionise travel for older people and those with disabilities, but the RMT has “reacted with... more >
First leg of HS2 ‘passing the point of no return’ due to amount of money already invested, says NAO head

13/05/2019First leg of HS2 ‘passing the point of no return’ due to amount of money already invested, says NAO head

HS2 is on the “verge of passing the point of no return” and the amount of money spent would make scrapping the flagship project &ldqu... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Making the railways safer and more reliable with Ze-Power

13/05/2019Making the railways safer and more reliable with Ze-Power

Professor Meiling Zhu, chair of mechanical engineering and head of the Energy Harvesting Research Group (EHRG) at the University of Exeter, introduces us to Ze-Power (Zero Power, Large Area Rail Track Monitoring): an innovative Engineering and Physical Sciences Research Council (EPSRC) funded project aiming to make the railway tracks safer and... more >
read more blog posts from 'the sleeper' >

comment

The railway franchising model is broken, and passengers are paying the price

13/05/2019The railway franchising model is broken, and passengers are paying the price

Meg Hillier, MP for Hackney South and Shoreditch and chair of the Public Accounts Committee (PAC), gives her view on the state of the UK’s ... more >
NSAR: Tackling the digital skills shortage

13/05/2019NSAR: Tackling the digital skills shortage

The National Skills Academy for Rail (NSAR) chief executive Neil Robertson returns to write for RTM, this time, to assess the digital skills shor... more >
Delivering cost-effective electrification

13/05/2019Delivering cost-effective electrification

David Clarke, technical director of the Railway Industry Association (RIA), sets out the findings of a new report on how rail electrification can... more >
5G: An opportunity to revolutionise on-train connectivity

13/05/20195G: An opportunity to revolutionise on-train connectivity

Simon Holmes, group head of digital (engineering) at FirstGroup, introduces us to the 5G solution being delivered for the rail sector.  ... more >

rail industry focus

View all News

interviews

Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projec... more >