Fares, rail policy and DfT news

06.04.18

‘Honest’ fare-dodgers allowed to appeal penalty fares under new rule

Penalty fare rules for rail passengers have been altered to offer better protection to those who make honest mistakes, rail minister Jo Johnson has announced.

With that, the Rail Delivery Group (RDG) has published new best practice guidance on the new penalty fare regime.

Fare dodgers will continue to receive tough penalties, but those with a genuine reason for not having a valid ticket will now be able to challenge a penalty with an independent committee. Once an appeal is received, the clock will stop on the 21-day deadline for the payment of a penalty fare, until the outcome is resolved.

The process will also give greater consideration to circumstances of how and why the penalty was issued to ensure people are not unfairly penalised.

Johnson said: “Rail users should make every effort to get the right ticket for their journey, but if you make an honest mistake, you should feel confident that the appeals system will recognise this and treat you fairly.”

Jacqueline Starr, managing director of customer experience at the RDG, who wrote about smart ticketing in the latest edition of RTM, said: “Customers sometimes make genuine mistakes and the changes to the penalty fares system, which is meant to deter fare dodgers, will help those who feel they have been mistreated and ensure there is enough time to deal with their appeal.

“Fare dodgers deprive the railway of about £200m every year, money which would otherwise be invested to improving Britain’s railway for customers, communities and the economy.”

A penalty fare can be issued where an individual travels without a valid ticket, is unable to produce a railcard on a discounted ticket, stays on the train beyond the destination they have paid for, or travels in the wrong class. Passengers receive a charge of either £20 or twice the full single fare from the station where they got on the train to the next station at which the train stops.

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Strike news: guards row brings fresh strikes to Northern, South Western called off

19/06/2018Strike news: guards row brings fresh strikes to Northern, South Western called off

Members of the Rail, Maritime and Transport (RMT) union have walked out in a fresh dispute between the union and Northern Rail over a long-runnin... more >
TOC bosses appear before MPs, blame chaos on infrastructure failures

19/06/2018TOC bosses appear before MPs, blame chaos on infrastructure failures

Bosses from Govia Thameslink Railway (GTR) and Northern Rail cited failures in infrastructure being completed in time and last-minute change... more >
Labour to launch no confidence challenge against Grayling

19/06/2018Labour to launch no confidence challenge against Grayling

The transport secretary is under fire in parliament today as Labour looks to draft a motion of no confidence in the Commons. The party is us... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

How biometrics can help improve health and safety measures on railway construction projects

20/03/2018How biometrics can help improve health and safety measures on railway construction projects

ADVERTISEMENT FEATURE Biometric identity, time and attendance specialists Donseed looks at how biometric technology is already starting to enhance health and safety measures on railway construction projects. Advances in technology are starting to transform the way in which the rail network in the UK is managed, operated and maintained.... more >
read more blog posts from 'the sleeper' >

comment

Apprenticeship levy: the latest picture

05/06/2018Apprenticeship levy: the latest picture

Mark Holmes, head of membership and development at NSAR, describes the current resources available to the rail industry to ensure companies of al... more >
Moving in the right direction

05/06/2018Moving in the right direction

Alex Cropper, head of projects group at Transport for Greater Manchester (TfGM), reports on the exciting progress so far in building the Trafford... more >
Overcoming leaves on the line

05/06/2018Overcoming leaves on the line

Paul Gray, professional lead of engineering R&D at the RSSB, explains how latest research proves using double variable rate sanders on trains... more >
Rail: A woman’s world

18/05/2018Rail: A woman’s world

RTM’s Sacha Rowlands reports from a panel debate where six of the industry’s leading figures convened to discuss the fundamental issu... more >

rail industry focus

View all News

interviews

Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >