Fares, rail policy and DfT news

06.04.18

‘Honest’ fare-dodgers allowed to appeal penalty fares under new rule

Penalty fare rules for rail passengers have been altered to offer better protection to those who make honest mistakes, rail minister Jo Johnson has announced.

With that, the Rail Delivery Group (RDG) has published new best practice guidance on the new penalty fare regime.

Fare dodgers will continue to receive tough penalties, but those with a genuine reason for not having a valid ticket will now be able to challenge a penalty with an independent committee. Once an appeal is received, the clock will stop on the 21-day deadline for the payment of a penalty fare, until the outcome is resolved.

The process will also give greater consideration to circumstances of how and why the penalty was issued to ensure people are not unfairly penalised.

Johnson said: “Rail users should make every effort to get the right ticket for their journey, but if you make an honest mistake, you should feel confident that the appeals system will recognise this and treat you fairly.”

Jacqueline Starr, managing director of customer experience at the RDG, who wrote about smart ticketing in the latest edition of RTM, said: “Customers sometimes make genuine mistakes and the changes to the penalty fares system, which is meant to deter fare dodgers, will help those who feel they have been mistreated and ensure there is enough time to deal with their appeal.

“Fare dodgers deprive the railway of about £200m every year, money which would otherwise be invested to improving Britain’s railway for customers, communities and the economy.”

A penalty fare can be issued where an individual travels without a valid ticket, is unable to produce a railcard on a discounted ticket, stays on the train beyond the destination they have paid for, or travels in the wrong class. Passengers receive a charge of either £20 or twice the full single fare from the station where they got on the train to the next station at which the train stops.

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

New research partnership announced between University of Birmingham and Siemens Mobility Ltd

26/02/2020New research partnership announced between University of Birmingham and Siemens Mobility Ltd

Siemens Mobility Limited and the University of Birmingham have announced a new, academic framework research partnership, strengthening the relati... more >
Hull Trains are the only UK operator with an entirely new fleet

26/02/2020Hull Trains are the only UK operator with an entirely new fleet

The UK’s smallest rail operator, Hull Trains, is the only company which can promise every journey will be on a brand new, world-class train... more >
£20m government funding to make 124 stations more accessible across GB

26/02/2020£20m government funding to make 124 stations more accessible across GB

Announced today (Feb 26th) by the Transport Secretary, Grant Shapps, disabled passengers across GB are set to benefit from accessibility improvem... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

14/11/2019Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

Rail Technology Magazine’s Matt Roberts explains the significant role data can play within the future development of the rail industry. Standing as a cornerstone of the UK transport network, the rail industry is forever striving to innovate and maximise efficiency in all aspects of its work. Data is just one such way of achievi... more >
read more blog posts from 'the sleeper' >

comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >