Fares, rail policy and DfT news

06.04.18

‘Honest’ fare-dodgers allowed to appeal penalty fares under new rule

Penalty fare rules for rail passengers have been altered to offer better protection to those who make honest mistakes, rail minister Jo Johnson has announced.

With that, the Rail Delivery Group (RDG) has published new best practice guidance on the new penalty fare regime.

Fare dodgers will continue to receive tough penalties, but those with a genuine reason for not having a valid ticket will now be able to challenge a penalty with an independent committee. Once an appeal is received, the clock will stop on the 21-day deadline for the payment of a penalty fare, until the outcome is resolved.

The process will also give greater consideration to circumstances of how and why the penalty was issued to ensure people are not unfairly penalised.

Johnson said: “Rail users should make every effort to get the right ticket for their journey, but if you make an honest mistake, you should feel confident that the appeals system will recognise this and treat you fairly.”

Jacqueline Starr, managing director of customer experience at the RDG, who wrote about smart ticketing in the latest edition of RTM, said: “Customers sometimes make genuine mistakes and the changes to the penalty fares system, which is meant to deter fare dodgers, will help those who feel they have been mistreated and ensure there is enough time to deal with their appeal.

“Fare dodgers deprive the railway of about £200m every year, money which would otherwise be invested to improving Britain’s railway for customers, communities and the economy.”

A penalty fare can be issued where an individual travels without a valid ticket, is unable to produce a railcard on a discounted ticket, stays on the train beyond the destination they have paid for, or travels in the wrong class. Passengers receive a charge of either £20 or twice the full single fare from the station where they got on the train to the next station at which the train stops.

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Grayling gives green light to Network Rail ECML improvements

13/08/2018Grayling gives green light to Network Rail ECML improvements

Plans to improve the East Coast Main Line (ECML) have been given the go-ahead by the transport secretary as part of Network Rail’s Railway ... more >
Rail fare rise on the way as mayors call for cost freeze in the north

13/08/2018Rail fare rise on the way as mayors call for cost freeze in the north

Two north-west mayors have called for a freeze on rail fares in the north after national fees on networks are set to rise by 3.5% next year. ... more >
Ex-Carillion boss to take over £2.5bn Balfour Beatty Vinci HS2 contracts

10/08/2018Ex-Carillion boss to take over £2.5bn Balfour Beatty Vinci HS2 contracts

The former boss of Carillion’s UK infrastructure business is set to take over Balfour Beatty Vinci to lead its HS2 joint venture. Mark... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

A radical solution to the employment crisis

24/07/2018A radical solution to the employment crisis

Peter Cayless, founder and creative director at Working Eye, talks about an innovative solution to employment in the rail industry that might just help transform careers advice into career discovery. At the 2012 Latitude Festival, comedian Shappi Khorsandi joked that rather than book a clown for their daughter’s birthday party, pare... more >
read more blog posts from 'the sleeper' >

comment

Passengers at the heart of Thameslink

31/07/2018Passengers at the heart of Thameslink

As Thameslink launches a new timetable, Richard Freeston-Clough, operations and communications officer at London TravelWatch, looks back at the w... more >
Customers want more rail freight

31/07/2018Customers want more rail freight

Philippa Edmunds, Freight on Rail manager at the Campaign for Better Transport, makes a socioeconomic case for continued investment not only in t... more >
Freight for the Borderlands' untapped potential

31/07/2018Freight for the Borderlands' untapped potential

John Stevenson, MP for Carlisle and the government’s Borderlands Deal Champion, discusses the untapped potential for growth in the Borderla... more >
British manufacturing in buoyant demand for steel

31/07/2018British manufacturing in buoyant demand for steel

Roger Neary, head of logistics sales at DB Cargo UK, discusses the rail freight company’s £6m expansion of its steel warehousing faci... more >

rail industry focus

View all News

interviews

Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >