Latest Rail News

23.09.13

Network Rail apologises to East Coast passengers for delays

Train performance for period 6 was 92.3%, down from 94% in the same period last year – but up a full percentage point on period 5.

Network Rail has apologised to the customers of East Coast, which had the period’s worst figures with only 83.4% of services on time. Network Rail said it was responsible for 70% of the delays suffered by the operator during the period, including OLE failures at Retford, Tollerton and Alexandra Palace.

A spokesman said: “Network Rail would like to apologise to East Coast’s customers for the disruption caused by these infrastructure failures and the company is redoubling its efforts to improve the reliability of this critical piece of railway infrastructure.”

Nationally, Network Rail is responsible for 60% of delays, which includes infrastructure faults, but also weather, trespass and vandalism, and cable theft.

The best-performing TOC in period 6 was c2c on 98.1% (down from 98.7% in the same period last year), bringing its moving annual average to 97.2%.

Chiltern, London Overground and Merseyrail also achieved results above 95% during the period. The TOCs with punctuality scores under 90% were East Coast (83.4%), First Capital Connect (86.7%), First Transpennine Express (88.7%), London Midland (88.4%), Southern (89%) and Virgin Trains (88.4%).

The PPM measure means a train is on time if it arrives at its destination within five minutes of the scheduled time for commuter services, or ten minutes for long-distance.

The full set of figures are here.

Tell us what you think – have your say below or email opinion@railtechnologymagazine.com

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