Latest Rail News


Two in five TOCs record significant delays on over 5% of services

Almost 40% of operators in England and Wales have recorded significant delays of over half an hour, or cancellation altogether, on 5% or more of their services in the latest period, Network Rail figures have shown.

Statistics for period 12, which spans from 5 February to 4 March, revealed that eight of the 21 operators have seen a substantial amount of their rail services plagued by cancellation and significant lateness (CaSL). This figure is recorded when a train is cancelled either at origin or en route, the originating station is changed, it fails to make a stop or is over half an hour late to its termination station.

Some operators, such as Govia Thameslink, Virgin Trains West Coast and First Hull, recorded a CaSL figure over 7% – with the latter being as high as 7.9%.

These also proved to be considerable jumps from their performance last year: in period 12 during 2015-16, First Hull saw 4.7% of its services delayed or cancelled, whilst Govia saw 5.5% (compared to 7.2% this year) and Virgin Trains West Coast saw a mere 3.5% (compared to 7.4% this year).

Other operators that recorded CaSL figures of 5% or more included CrossCountry (6%), TransPennine Express (6.1%), Grand Central (6.7%), London Midland (5%) and Virgin Trains East Coast (5.8%).

Overall, the 21 operators saw an average of 4% of services delayed or cancelled, compared to 3.2% in period 12 last year. The best performing TOC was Heathrow Express, with a CaSL of just 0.9% – a welcome drop from last year’s 2.4%.

Separately, this period’s public performance measure (PPM) figure for all operators, this time including Scottish TOCs, was of 88.8%, a slight dip from last year’s 89.1%. This was, however, an improvement from the PPM figure in period 11, during which operators averaged out at 87.9%.

Once again, the worst-performing TOC – and the only company with a PPM of under 80% – was Govia Thameslink, standing at 78.5%.

(Top image c. Gareth Fuller/PA Wire)


There are no comments. Why not be the first?

Add your comment



Rail industry Focus

  • 11/09/2019The next generation of rail infrastructure

    How the rail industry delivers the next generation of complex infrastructure will rely heavily on the people tasked with leading the projects, and the technology they use to do it. Faithful+Gould...
  • 11/09/2019Putting passengers first

    How does the rail industry design the railways for the next 40 years, and when it does, how do we make sure it’s all done with the passenger in mind? Jane Fisher joined three members of the Arup team...
View all News


The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

Connecting Network Rail with the supply chain

17/09/2019Connecting Network Rail with the supply chain

Continuing our mission to connect buyers with suppliers, This year TransCityRail North is adding a new element to the event. We are introducing an incomparable opportunity for you to meet with over 11 procurement directors from Network Rail... more >
read more blog posts from 'the sleeper' >


Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in the Midlands. He said: “It’s very... more >