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UK ranked second in European passenger survey

A European survey of over 26,000 people across 26 member countries ranked the UK as second for passenger satisfaction.

The European Commission survey sought views on punctuality, provision of information and accessibility for people with reduced mobility.

Finland scored the highest overall, but 78% ranked the UK railways as either high or good. On punctuality and reliability, 73% of passengers in the UK were satisfied and 70% were happy with the provision of information, particularly during disruption. Overall accessibility was rated as 65%.

Michael Roberts, director general of the Rail Delivery Group, said: “Passenger satisfaction in the UK has reached record levels in recent years and this latest study shows that in many areas we’re setting the standard for our European neighbours to follow.

“As record numbers of passengers choose to travel by train we need to improve even further in the coming years. The industry is working hard together to make rail travel more affordable and to offer even better services that meet passengers’ expectations.

“Continued investment in the network and an industry focused on providing passengers with enhanced services will ensure that our railway continues to grow and improve.”

European Commissioner for Transport, Siim Kallas, said: “The report shows the vital role of reliability, accessibility and customer satisfaction in driving passenger growth in the UK and elsewhere in the EU.”

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Image c. Alvey and Towers


John   20/12/2013 at 18:12

Who on earth did they ask? I bet it's the usual story of all the office staff in the TO Co's!!!

John   03/01/2014 at 11:35

Just who did they ask? The TOC Office staff?? Most of the Travelling and Fare paying Customers are fed up of poor Customer Care, rotten service and rip-off prices!

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