Latest Rail News

22.01.14

London Overground passenger satisfaction at 89%

Passenger satisfaction on London Overground is at 89%, the National Rail Passenger Survey (NRPS) shows. Published by Passenger Focus, the NRPS found that satisfaction across the national network was 83%.

The Mayor of London, Boris Johnson, said: “London Overground is one of the most reliable and popular railways in the UK thanks to the huge investment we have made to give passengers what they want.”

London Overground’s satisfaction score dipped by four percentage points from its autumn 2012 figure, however.TfL’s director of rail, Jonathan Fox, said: “There is always room for improvement but London Overground has once again demonstrated the benefits of continued investment in improvements that our passengers tell us they want.”

Michael Roberts, director general of the Rail Delivery Group, said: “Even though overall passenger satisfaction remains at a near record high, these latest results are a sober reminder that the industry can never be complacent on the issues that matter to passengers.

“All parts of the rail industry are stepping up efforts to reduce delays and improve how we communicate with passengers, particularly during disruption. We will continue to listen to and act on what passengers tell us is important.”

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