Latest Rail News

27.06.19

Rise in passenger satisfaction due to new trains, says survey

National satisfaction with Britain’s railways rose to 83% in spring, according to the National Rail Passenger Survey.

Happiness with punctuality and reliability was 77%; an increase of five per cent compared to last spring.

Anthony Smith, chief executive of passenger watchdog Transport Focus said:

“At long last, passenger satisfaction has begun to improve, buoyed in particular by a keener focus on improved reliability and the arrival of new trains on some routes. 

“More improvement is essential, but it must be hoped the positive changes captured by the latest National Rail Passenger Survey are the start of a trend that signals the rebuilding of passenger trust in the railway.”

Across many operators the most significant improvements in satisfaction were for the provision of better internet connection and more power sockets.

As a result of the changes satisfaction with the reliability of the internet connection rose seven per cent and with the availability of power sockets rose five per cent.

However, less than half of customers still believe their tickets offer value for money and commuters suffered 283,904 hours of delays in 2018.

Train operators will be pleased with today’s figures, with Southern customers 12% happier with services compared to last year.

Comments

There are no comments. Why not be the first?

Add your comment

 

Rail industry Focus

View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

Network Rail’s Anna-Jane Hunter on, NPR, TRU, HS2 and supply chain opportunities

12/08/2019Network Rail’s Anna-Jane Hunter on, NPR, TRU, HS2 and supply chain opportunities

Anna- Jane Hunter, is a ‘proud northerner’ and is passionate about continuing the investment and success story of rail across the North.  She plays a key role in working with government and northern leaders to enable the network... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in the Midlands. He said: “It’s very... more >